Macarena Rossi

• Compliance with quality standards
• Compliance with cleaning instructions or procedures established by the company or clients
• Performance of cleaning and maintenance tasks
• Use of signage for risk prevention during cleaning
• Dusting and stain removal from surfaces, furniture, and decorations.
• Inventory control of cleaning materials and requesting replenishment when necessary.
• Participation in end-of-season deep cleaning teams.
• Detailed record of cleaning tasks performed on each shift.
• Sweeping, mopping floors, and disinfecting surfaces.
• Cleaning furniture and accessories to keep all spaces spotless.
• Applying cleaning products specific to each type of surface.
• Comprehensive disinfection of facilities, including floors, carpets, and elevators.
• Proper care and maintenance of assigned cleaning equipment.
• Adherence to established cleaning standards and procedures.
• Separation and recycling of waste according to established protocols.
• Control of cleaning product and material stock.
• Dusting of shop windows, counters and decorative items.
• Maintaining cleanliness and safety standards in the workplace.
• Cleaning windows and mirrors, glass doors and partitions.
• Sweeping, vacuuming, mopping, and waxing floors of various materials.
• Deep cleaning and disinfection of interior and exterior areas.
• Emptying wastebaskets, replacing them with clean bags, and properly disposing of waste.

• Assists kitchen staff in the preparation and cooking of food and dishes.
• Washes containers, pans, and trays by hand and using industrial dishwashers.
• Cleans countertops and surfaces to prevent contamination.
• Disinfects and thoroughly cleans dishes and kitchen utensils.
• Prepares ingredients and food for cooking or cold plating.
• Supports other teams during peak hours.
• Monitors food expiration dates and ensures it is in good condition.
• Loads and unloads dishwashers and stores clean dishes.
• Application of appropriate storage procedures for each product.
• Organization and restocking of various stations, such as the buffet and service areas.
• Assistance in the preparation of hot and cold dishes under the chef's supervision.
• Assistance in receiving and storing goods.
• Active participation in menu planning and weekly suggestions.
• Operation of kitchen equipment, including ovens, griddles, and fryers.
• Maintaining the kitchen in a perfectly clean and sanitized condition.
• Preparation of ingredients for dishes according to established recipes.
• Maintaining cleanliness and order in the kitchen and work areas.
• Assistance in the preparation of banquets and special events.
• Collaboration in inventory control and supplier management.
• Participation in the implementation of new culinary techniques and trends.
• Assisting with product stock control and preparing shopping lists
• Adhering to company hygiene and sanitation standards.
• Participating in the preliminary preparation of food (mise en place).
• Properly storing and preserving raw materials.
• Preparing sauces and dressings according to kitchen instructions.
• Presenting dishes according to kitchen instructions.
• Preparing dishes under the supervision of the head chef.
• Daily maintenance and cleaning of facilities and work utensils.

• Setting tables and arranging tableware, plates, napkins, and decorative items.
• Setting and cleaning tables at the end of each service.
• Serving food and beverages at tables and the bar.
• Advising customers on menu options.
• Greeting customers warmly and providing courteous service at all times.
• Complying with all safety and hygiene regulations of the establishment.
• Accepting payments in cash and via card reader for food and beverages.
• Collaborating with the team to provide excellent service.
• Preparing non-alcoholic beverages such as coffee, tea, and juice.
• Daily cleaning and organizing customer service areas.
• Taking customer orders and communicating them to the kitchen staff.
• Supervising the dining area to ensure customers receive quality service.
• Managing inventory and restocking supplies.
• Presenting the check to the customer and processing cash or card payments.
• Addressing customer questions and requests courteously.
• Providing skilled, independent, and responsible service.
• Balance the cash register at the end of each shift.
• Strictly adhering to hygiene and food handling regulations.
• Resolving customer problems and complaints.
• Providing customer service in the assigned area, ensuring quality service.
• Delivering the order to the kitchen and entering it into the system.
• Opening and closing the restaurant daily according to the established protocol.
• Collaborating with the kitchen team.
• Greeting, seating, and bidding farewell to customers.
• Menu and beverage recommendations.
• Setting tables and the dining area for each shift.
• Efficiently taking food and beverage orders.
• Prompt and efficient food and beverage service.
• Maintaining a clean and organized environment.
• Clearing tables and preparing them for new customers.
• Replenishing cutlery and plates.
• Coordinating table and service area layouts during special events.
• Collaborating with the kitchen to ensure the correct preparation and presentation of dishes.
• Preparing basic beverages and serving recommended wines to complement selected dishes.
• Participating in the training of new servers, including service protocols.
• Handling customer complaints professionally and effectively to ensure their satisfaction.
• Operating point-of-sale systems for order management and payments.
• Compliance with food safety and food handling regulations.
• Provision of personalized, high-quality customer service.
• Organization of reservations and table assignments to maximize customer satisfaction.
• Performance of restaurant opening and closing duties, including cashier duties.
• • Guiding customers on menu selection and recommendations
  • Supervising the waitstaff to ensure quality customer service
  • Cleaning the dining area and bar before and after service
  • Assisting with periodic food and beverage inventories
  • Developing strategies to improve service efficiency during peak hours
  • Answering customer questions and providing advice on all aspects of service
  • Handling reservations and cancellations by phone and in person
  • Performing assigned opening tasks such as setting tables and cleaning
  • Accurately and promptly taking customer orders and forwarding them to the kitchen
  • Maintaining the cleanliness and order of the restaurant and its equipment
  • Clearing and cleaning tables according to established procedures • Transporting dishes from the kitchen or bar to the assigned tables.
  • Attending to assigned tables to ensure quality and efficient service.
  • Presenting the bill to customers, processing payments, and issuing receipts.

• Greeting customers upon arrival and escorting them to their assigned table.
• Setting and cleaning tables at the end of each service.
• Preparing non-alcoholic beverages, such as coffee, tea, and juice.
• Complying with all the establishment's safety and hygiene regulations.
• Processing cash and card payments for food and beverages.
• Serving food and beverages at tables and the bar.
• Advising customers on menu options.
• Daily cleaning and organization of customer service areas.
• Providing a friendly and courteous welcome to customers at all times.
• Collaborating with the team to offer excellent service.
• Taking customer orders and communicating them to the kitchen staff.
• Handling customer complaints and suggestions, ensuring their satisfaction.
• Supervising the presentation and cleanliness of the reception area.
• Managing telephone calls for reservations and general inquiries.
• Managing the waiting list, optimizing customer wait times.
• Preparation of daily reports on occupancy and service incidents.
• Making reservations and assigning tables using industry-specific computer systems.
• Implementing health and safety measures in the reception area.
• Training new employees in reception and customer service protocols.
• Cash management, including processing payments and managing invoices.
• Contributing to the customer loyalty strategy through specific actions.
• Handling high-pressure situations and large customer influxes.
• Coordinating special events and banquets, including menu planning.
• Working closely with the front-of-house team to enhance the customer experience.
• Providing personalized attention to customers upon arrival and departure from the restaurant.
• Organizing and updating the database of regular customers.
• Customer retention and acquisition.
• Communication via email and social media.
• Support during service delivery under the supervision of the head waiter.
• Performing administrative tasks related to the position.
• Managing customer reviews and comments.
• Handling and resolving issues.
• Organizing the daily reservation and table schedule.
• Managing reservations by phone and in person and issuing daily confirmations.
• Collecting payments from customers.

• Deep cleaning and disinfection of interior and exterior areas.
• Removal of waste from surfaces and elimination of stains and spills.
• Cleaning and maintenance tasks in offices and commercial premises.
• Operation of specialized machinery for floor cleaning in large areas.
• Dusting of shop windows, counters, and decorative items.

I collect payments from customers in cash and by card, ensuring efficient service and minimizing wait times.

• Receiving the physical cash drawer to open the register.
• Addressing customer questions and concerns to facilitate their purchases.
• Processing payments and issuing receipts to customers.
• Balancing and reconciling the cash drawer to verify the exact amount of money generated.
• Maintaining the cleanliness and order of the workspace, preserving the store's appearance.
• Opening and closing the assigned register for each shift.
• Assisting with the organization and storage of merchandise.
• Answering customer calls to take orders and provide information.
• Promoting sales and customer satisfaction through top-notch service.
• Handling customer issues and complaints.
• Replenishing supplies needed for daily register operations.
• Answering customer questions and complaints.
• Processing card and cash orders quickly and accurately.
• Counting cash in the register before and after each shift.
• Managing returns and exchanges according to company policy.
• Making customer service calls for promotions and special offers.
• Actively participating in customer loyalty campaigns, registering customer data.
• Identifying and reporting incidents or discrepancies in sales records.
• Opening and closing the cash register, ensuring the accuracy of transactions.
• Organizing and restocking products on shelves and at points of sale.
  Applying discounts or special promotions to the payment system.
• Preparing daily sales and cash register transaction reports.
  Participating in training new employees on cash register procedures.
• Complying with hygiene and safety regulations at the point of sale.
• Maintaining a clean and organized checkout area to facilitate operations.
• Cooperating with the security team in the prevention of theft or fraud.
• Providing customer service throughout the purchasing process, offering advice on products and promotions.
• Assisting with periodic inventory counts, ensuring their accuracy.