Lydia Oularbi
Madrid
Summary
Multidisciplinary professional with a background in applied linguistics, digital marketing, and customer service. Experienced in multilingual, client-facing environments with strong analytical, pedagogical, and communication skills. Adept at bridging language, data, and people-centered solutions.
Overview
7
7
years of professional experience
Work History
Language Teacher
Tutor
02.2021 - Current
- Instruct students in French grammar, vocabulary, and pronunciation.
- Write lesson plans for assignments, classwork, examinations, and oral dictations.
- Engage students through creative materials to increase retention and understanding.
- Collaborate with parents to ensure students understand the learning materials.
- Increase language retention through regular oral assessments.
- Utilize various teaching strategies to accommodate diverse learning styles and needs.
Customer service representative
SSSKIN
05.2024 - 11.2025
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
Digital Marketing Coordinator
Gemperles
02.2021 - 04.2024
- Assisted in providing reports for management by tracking and measuring SEO and Google analytics metrics.
- Tested and optimized emails for delivery, open rates, and click through rates.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
- Designed and presented social media campaign ideas.
- Designed and presented social media campaigns.
- Managed social media accounts to enhance brand visibility and engagement.
- Collaborated with internal teams such as Sales and Customer Service to ensure alignment between departments' objectives.
- Reviewed competitors' activities within the digital landscape to inform tactics employed in our own strategies.
Receptionist
Goethe-Institut
07.2019 - 04.2020
- Supervised the registration of new students.
- Was responsible for clerical duties.
- Assisted in the translation of school documents.
- Assisted in the organization of school events.
- Transmitted information and documents to students.
Education
M.D. - Applied Linguistics in English
Universidad Autónoma De Madrid
Madrid12.2025
Bachelor of Arts - English Language and Culture, Literature
University of Algiers II
Algiers04.2022
Skills
- Multilingual communication (French, Arabic, English – C2)
- Cross-cultural and client-centered communication
- Lesson planning and educational content design
- SEO & Google Analytics reporting
- Email and social media marketing optimization
- Customer service and CRM management
- Data-driven decision making
- Adaptability and fast learning
Volunteer Experience
Child Support & Educational Activities, Caritas Internationalis, 10/01/19, 08/01/20
Languages
French
Native
Native
Arabic
Proficient (C2)
C2
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Timeline
Customer service representative
SSSKIN
05.2024 - 11.2025
Language Teacher
Tutor
02.2021 - Current
Digital Marketing Coordinator
Gemperles
02.2021 - 04.2024
Receptionist
Goethe-Institut
07.2019 - 04.2020
M.D. - Applied Linguistics in English
Universidad Autónoma De Madrid
Bachelor of Arts - English Language and Culture, Literature
University of Algiers II