Lívia Lisboa

Facilitated communication during medical consultations, eye examinations, diagnostic procedures, and treatment discussions, ensuring that patients understood their diagnosis, instructions, and treatment options.

• Reviewed and moderated digital content in accordance with detailed platform policies, procedures and quality guidelines.
• Performed analytical reviews requiring strong attention to detail, sound judgement and accurate policy interpretation.
• Consistently achieved quality and productivity KPIs in a fast-paced international environment.
• Handled confidential and sensitive information in accordance with company procedures and data-handling requirements.

• Provided personalised customer support for a global online hospitality platform.
• Resolved enquiries efficiently through empathetic communication, problem-solving and adherence to quality guidelines.

• Managed ticket sales and reservations using point-of-sale systems and assisted customers with schedules, seating and promotions.

• Supported international tourist groups, coordinated airport transfers and excursions, delivered travel information and resolved logistical issues.