Álvaro López García
Dublin
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Service-oriented professional with 6 years of flight crew experience. Excellent History of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
10
10
years of professional experience
Work History
Cabin Crew Member
Aer Lingus
2018.04 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Improved ability to adapt to different team dynamics while working with individuals from varied backgrounds.
- Provided excellent customer service in Economy and Business Class
Cabin Crew Member
Ryanair
2017.02 - 2018.02
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Information Systems Technician/ Academic Secretary
Aula Center
2016.09 - 2017.01
- Trained users on how to properly operate equipment and software programs.
- Handled initial troubleshooting and escalation of service requests.
- Installed, configured and patched user hardware and software.
Waiter
Yeremy Pop
2013.12 - 2014.08
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Technician in Microcomputer Systems And Networks
CES Fuencarral
Madrid, Spain06.2014
High School Diploma -
Rafael Morales
Talavera De La Reina06.2008
Skills
- Safety Regulation Compliance
- Company Culture and Values
- Crew Resource Management
- Critical Thinking
- Passenger Care
- Issue Resolution
- Creative
Timeline
Cabin Crew Member
Aer Lingus
2018.04 - Current
Cabin Crew Member
Ryanair
2017.02 - 2018.02
Information Systems Technician/ Academic Secretary
Aula Center
2016.09 - 2017.01
Waiter
Yeremy Pop
2013.12 - 2014.08
Technician in Microcomputer Systems And Networks
CES Fuencarral
High School Diploma -
Rafael Morales