Álvaro González

Sales & Leadership in Real Estate Cold Calling | Training | Quality Assurance

Experienced in telemarketing, team leadership, training, and quality analysis within the real estate cold-calling industry. I’ve led high-performing teams, developed training programs, and optimized sales strategies to maximize conversions.

Skilled in coaching agents, refining call techniques, and ensuring top-quality interactions. Passionate about driving results, motivating teams, and innovating in sale of goods and services.

Customer Service Team Management at JetSmart Chile, Ensuring Quality and KPIs

At JetSmart Chile, I led customer service team management, ensuring quality interactions and KPI achievement. I trained agents in protocols, system navigation, and objection handling, equipping them with the skills to enhance customer satisfaction and resolve issues efficiently.

I also optimized workflows and time management strategies to improve team productivity. By monitoring key KPIs, I identified areas for growth and implemented personalized improvement plans. Additionally, I handled escalations professionally and collaborated on operational enhancements to refine overall service quality.

I led work teams in a high-volume call center, consistently exceeding customer satisfaction goals. Through planned coaching sessions, I boosted individual and collective productivity, enhancing both performance and customer experience (AT&T) in the Social Media campaign.

I designed and implemented training programs focused on customer service, communication skills, and retention strategies. Additionally, I managed escalations and effectively resolved complex issues, collaborating with cross-functional teams to optimize processes and strengthen operational efficiency.