Luz María Sánchez Nicolás
Rotterdam,Netherlands
Summary
Detail-oriented Customer Service Professional experienced in order processing and product display. Enhanced operational efficiency and customer satisfaction through strong technical understanding and proactive task management. Focused on pursuing full-time role that offers professional challenges and utilises interpersonal skills, effective time management, and problem-solving capabilities.
Overview
2
2
Languages
9
9
years of professional experience
Work history
Bar Manager
Buendía
Alicante, Spain
2025.09 - 2026.06
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Led training sessions for new staff, improving service quality and team cohesion.
- Monitored stock levels to prevent shortages during peak hours, supporting seamless operations.
- Managed stock levels to optimise efficiency and reduce waste.
- Coordinated with kitchen staff to ensure timely food service during busy periods.
Bar Server
Cafe Beurs
Rotterdam, Netherlands
2025.03 - 2025.08
- Maintained high service standards in fast-paced restaurant environment.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Verified orders and served guests, ensuring accuracy and satisfaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Cleared tables efficiently to minimise waiting times for guests.
- Performed side duties to support restaurant operations such as refilling condiments and organising supplies. such as refilling condiments, contributing to an organised workplace.
Warehouse Worker
Picnic
Dordrecht, Netherlands
2024.06 - 2025.01
- Loaded, unloaded, and moved materials efficiently between storage and production areas, ensuring timely availability for operations.
- Conducted quality control inspections on incoming shipments and stored goods, ensuring adherence to inventory standards and minimising errors.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Trained new employees in safe practices and warehouse procedures, enhancing team compliance and safety awareness.
Museum Staff Intern
Sozial
Murcia, Spain
2021.10 - 2024.08
- Enhanced visitor experience by providing informative and engaging guided tours of museum exhibits.
- Collaborated with museums and cultural institutions on projects that increased public engagement with shared historical narratives.
- Planned and executed special events, including exhibit openings and fundraisers, achieving successful outcomes.
- Facilitated fundraising by contacting potential donors, organising events, and managing donor databases, resulting in heightened financial support for museum initiatives.
Shop Manager
Couché
Murcia, Spain
2017.05 - 2021.09
- Managed inventory and cash control alongside store opening and closing procedures to ensure smooth daily operations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Developed promotional campaigns that successfully attracted new customers by aligning with market trends.
- Collaborated with managers across company network to share best practices and drive continuous improvement initiatives.
Education
Bachelor of Science - Psychology
University of Murcia
MurciaLanguages
Spanish
Native
English
Advanced (C1)
Timeline
Bar Manager
Buendía
2025.09 - 2026.06
Bar Server
Cafe Beurs
2025.03 - 2025.08
Warehouse Worker
Picnic
2024.06 - 2025.01
Museum Staff Intern
Sozial
2021.10 - 2024.08
Shop Manager
Couché
2017.05 - 2021.09
Bachelor of Science - Psychology
University of Murcia