LUZ RODRIGUEZ

• Managed inbound and outbound customer communication across
multiple channels.
• Resolved inquiries regarding money transfers with a focus on first-call
resolution.
• Utilized Zendesk for issue tracking and escalated cases when necessary.
• Proficient in FX, Payments, and Banking systems.

• Provided personalized support to corporate clients, improving return rates by 85%.
• Managed online sales channels, reducing negative reviews by 80%.
• Oversaw web store content using Shopify and tools like Photoshop, enhancing transparency and reducing customer queries by 30%.
• Maintained post-sales procedures and inventory control using Excel.
• Spearheaded B2B sales strategies and created a robust sales database.

• Communicated effectively with vendors to secure the best deals, contributing to cost savings and operational efficiency
• Streamlined supplier payment processes by expertly managing reception and rigorous validation of critical documents, including invoices, delivery notes, and purchase orders
• Enhanced procurement efficiency through meticulous analysis and diligent tracking of national procurement files, guaranteeing precision and currency in record-keeping
• Leveraged advanced Excel skills to maintain impeccable file management, ensuring organized and effective document control within the purchasing department

• Streamlined supplier payment processes by expertly managing reception and rigorous validation of critical documents, including invoices, delivery notes, and purchase orders.
• Enhanced procurement efficiency through meticulous analysis and diligent tracking of national procurement files, guaranteeing precision and currency in record-keeping.
• Leveraged advanced Excel skills to maintain impeccable file management, ensuring organized and effective document control within the purchasing department.