Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Luke Joseph McDermott

Barcelona

Summary

Retail and stock manager with strong leadership skills, successfully managed teams of up to 15. Proficient in inventory management and stock replenishment, resulting in optimal product availability. Track record of improving customer satisfaction through effective stock control strategies and great customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail and stock manager

Wimbledon Tennis - aeltc
london
07.2023 - 07.2025
  • During my two years spent at the Wimbledon Lawn Tennis Club, I received two promotions, moving me from retail and stock assistant to retail and stock manager. This created a diverse role for me, where I worked on both sides of the day-to-day routines.
  • During the Wimbledon tournament and the months leading up to it, my role as manager is amplified, where I lead a team of 15 people.
  • Part of my role was managing inventory levels to ensure product availability, and minimize stockouts.
  • I also coordinate stock replenishments from stockrooms to the shop floor to ensure a steady rate of sales and to ensure good customer experience and satisfaction.
  • Leading a team of 15 people meant I had to rely on my communication skills to solve interpersonal issues during highly stressful periods of business.
  • Due to Wimbledon having a high rate of staff turnover each year, part of my role was training and preparing new staff on using equipment such as pallet trucks. I also trained new staff on the most efficient ways to utilize our inventory systems.

Bartender

grasshoppers
london
01.2022 - 03.2024
  • During my two and a bit years at Grasshoppers, I spent around a year and a half as a bar back. this role was quite diverse :- I was tasked with both setting and clearing tables for large reservations whilst also ensuring we had the resources needed behind the bar to serve our other customers.
  • Another priority was often helping to maintain cleanliness and organization of both the bar and the kitchen.
  • Collaborated with kitchen staff to ensure timely service delivery.
  • I provided excellent customer service to enhance guest experiences, as our events ranged from local rugby games to wedding parties.
  • Sale and preparation of alcoholic drinks. I am confident in pouring different types of beer, as well as pouring singles and doubles using the correct measuring apparatus.
  • I've monitored customers' level of intoxication, and when needed, I have reported them to my manager to let them assess the situation.
  • I am confident in using PDQ machines to take payments and have used a variety of different till machine systems.
  • I performed both opening and closing shifts, so I am aware of and used to the different routines, including daily restocking and cleaning.

Education

High School Diploma -

The London Oratory School
London, England
05-2023

Skills

  • Inventory management
  • Stock replenishment
  • Equipment operation
  • Sales monitoring
  • Inventory systems
  • Excellent communication skills
  • Brilliant customer service
  • pallet truck operation
  • Demand forecasting
  • Team Leadership

Affiliations

  • I love to play sports; I grew up playing a variety ranging from rugby to Gaelic football and hurling
  • I enjoy going to the gym
  • Spending time with friends

Languages

English
First Language
Spanish
Intermediate (B1)
B1

Accomplishments

  • In October/November 2024, I completed the Mount Everest Base Camp trek for the Knights Foundation charity This was an incredibly difficult yet rewarding challenge that raised money for disabled children.

Certification

  • i received my first aid training certificate

References

References available upon request.

Timeline

Retail and stock manager

Wimbledon Tennis - aeltc
07.2023 - 07.2025

Bartender

grasshoppers
01.2022 - 03.2024

High School Diploma -

The London Oratory School

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Luke Joseph McDermott