Luke Sanderson
Sabinillas,Spain
Summary
A highly motivated and disciplined professional with seven years of experience in the British Armed Forces as a Combat Medical Technician Class One. Served on Operation Herrick 13 in Afghanistan, with further deployments to Kenya, Somalia, and Cyprus. Experienced in the insurance, hospitality, transport, and security sectors across the UK, USA, and Canada. Proven ability to adapt, learn quickly, and perform under pressure with high attention to detail and excellent communication skills.
Overview
21
21
years of professional experience
Work history
Estate Planning Administrator
Jubilee Wills and Estate Planning Ltd
Remote
2025.08 - 2026.06
- Supported clients through the will‑writing and estate planning process with professionalism and confidentiality.
- Prepared and reviewed documentation including wills, LPAs, and estate planning forms.
- Managed client records, appointments, and follow‑up communications to ensure smooth case progression.
- Liaised with advisors, legal partners, and clients to gather required information and ensure accuracy.
- Maintained high standards of compliance, data protection, and document handling.
Underwriting Administrator
Eaton Gate Group
2023.09 - 2025.07
- Collaborated closely with Claims Handling Agents to ensure all requirements were managed promptly and accurately
- Liaised with the Underwriting Team to support timely and precise handling of documentation and policy requirements
- Maintained effective communication and teamwork within the claims department
- Took initiative to identify and suggest improvements to workflow processes in support of corporate objectives
- Coordinated with Underwriters, Brokers, and Surveyors to ensure surveys and policy requirements were completed within acceptable timeframes
- Processed policy cancellations within authorized limits in collaboration with the Underwriting Team Leader
- Worked with the Support Team to promptly and accurately re-key policy information as required
Customer Service Agent
Taurus Insurance Services Ltd
Gibraltar
2019.10 - 2023.09
- Handling inbound and outbound calls regarding gadget and travel insurance
- Selling policies and managing claims efficiently to ensure customer satisfaction
- Maintaining compliance and accuracy in processing settlements
Lead Generator
Insured Life
2020.01 - 2021.01
- Conducted cold calling using data lists to generate customer interest in renewing existing insurance policies or taking out new ones.
Front of House Reception Agent
Sunborn Gibraltar
Gibraltar
2017.12 - 2019.09
- Responsible for guest registration, room allocation, and concierge support
- Managed reservations, cancellations, and financial transactions using OPERA system
- Extensive use of Microsoft Excel and office systems for daily operations
Security Officer
Securitek Ltd
Gibraltar
2015.10 - 2017.12
- Secured and safeguarded properties against unauthorized access and threats
- Monitored CCTV, managed fire/electrical/water leak issues
- Liaised with emergency services and supported investigations
Tree Surgeon / Labourer
Tristan's Tree Services
Looe, Cornwall, UK
2014.03 - 2015.09
- Assisted in the safe removal of hazardous trees
- Maintained residential and commercial landscapes
Dispatch and Operations Team Leader
AYR Motor Express Ltd
Woodstock, New Brunswick, Canada
2012.09 - 2014.03
- Supervised dispatch and logistics of freight operations
- Trained new staff and managed over 500 drivers’ schedules
- Oversaw customs paperwork and compliance for international deliveries
Combat Medical Technician Class 1 (CMT1)
British Army – 16 Medical Regiment
Colchester, UK
2005.11 - 2012.08
- Provided medical care in both peacetime and combat environments
- Deployed to Afghanistan, Kenya, Somalia, and Cyprus
- Delivered pre-hospital emergency care equivalent to EMT/ambulance technician
- Supported UN peacekeeping and NATO operations, trained allied personnel
Education
GCSEs - Mathematics (B), Science (B), English Literacy (B)
NVQ Level 2 - Health and Social Care
Advanced First Aid Certificate - undefined
CPR & AED Certified - undefined
Skills
- Strong discipline and motivation
- Excellent decision-making in high-pressure situations
- High standards of hygiene and professional appearance
- Outstanding attendance and punctuality
- Eagerness to learn and grow professionally
- Strong interpersonal and customer service skills
- Experience in leadership and team supervision
REFERENCES
Available upon request
Timeline
Estate Planning Administrator
Jubilee Wills and Estate Planning Ltd
2025.08 - 2026.06
Underwriting Administrator
Eaton Gate Group
2023.09 - 2025.07
Lead Generator
Insured Life
2020.01 - 2021.01
Customer Service Agent
Taurus Insurance Services Ltd
2019.10 - 2023.09
Front of House Reception Agent
Sunborn Gibraltar
2017.12 - 2019.09
Security Officer
Securitek Ltd
2015.10 - 2017.12
Tree Surgeon / Labourer
Tristan's Tree Services
2014.03 - 2015.09
Dispatch and Operations Team Leader
AYR Motor Express Ltd
2012.09 - 2014.03
Combat Medical Technician Class 1 (CMT1)
British Army – 16 Medical Regiment
2005.11 - 2012.08