Luis Jose Villaparedes
Valencia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Retention Agent
Holmes Place Iberia
02.2015 - 12.2022
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Supported agents in improving service standards for optimized customer satisfaction.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Increased client retention rates through personalized service and relationship building.
- Improved communication within the team for better collaboration and problemsolving.
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Participated in regular team meetings, contributing valuable insights for process improvement strategies.
Commercial Sales Representative
Tirant Lo Blanch
01.2009 - 12.2015
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Implemented CRM system to track leads, prospects, and ongoing communications with clients for improved efficiency.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
Education
Associate of Arts - Publishing
Universidad Technologica De Venezuela
Caracas, Venezuela Skills
- Stock management
- Sales software proficiency
- Sales Presentations
- Contract Negotiation
- Objection handling
- Cold-calling
- Competitor Analysis
- Closing Techniques
- Strong negotiation skills
- Upselling strategies
- Fluent in Spanish and English
- Attention to Detail
- Team Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)
Timeline
Retention Agent
Holmes Place Iberia
02.2015 - 12.2022
Commercial Sales Representative
Tirant Lo Blanch
01.2009 - 12.2015
Associate of Arts - Publishing
Universidad Technologica De Venezuela
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