Luis Enrique O'Reilly

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Answered questions about store policies and addressed customer concerns.

• Lead large groups of young students on organized excursions around London's greatest monuments and tourist attractions.
• Managed safety concerns and adhered to all compliance requirements.
• Organized activities for students and created welcoming and supportive environment to encourage participation.
• Performed assessments on activity programs to determine what specific activities were suitable.
• Was Responsible for the welfare of students living-in residence.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
• Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
• Collaborated with other recreation staff in developing new recreational activities.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
• Collaborated with other recreation staff in developing new recreational activities.
• Prepared reports for management regarding status and progress of recreational activities.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Acquired and enhanced the following valuable life skills.

- Leadership

- Team Work

- Communication Skills

- Discipline

- Perform well in high-pressure environments.