Luise Lerche
Heidelberg
Summary
Dynamic and engaging waitress with experience at Urban Kitchen, adept at maintaining dining area cleanliness and order accuracy. Excelled in roles requiring the ability to handle difficult situations with poise and deliver exceptional customer service.
Skilled in child supervision and adept at creating positive environments, demonstrated through successful swim coaching at SV Nikar Heidelberg/SK Neptun Leimen.
Overview
5
5
years of professional experience
Work History
Waitress
Urban Kitchen
01.2024 - 07.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Swimming Coach
SV Nikar Heidelberg/ SK Neptun Leimen
01.2019 - 07.2024
- Observed swimmers to find and correct faults and provide feedback on performance.
- Created and supervised workouts to refine swim techniques.
- Demonstrated proper use of equipment to enhance performance of swimmers.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Mediated conflicts between swimmers to maintain positive atmosphere and preserve team morale.
Cafe Worker
Bürger- Und Medienzentrum Emmertsgrund
01.2023 - 06.2023
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
High School Diploma -
Helmholtz-Gymnasium
Heidelberg07.2024
Skills
- Order Accuracy
- Dining area maintenance
- Menu Recommendations
- Skills Assessment
- Child Supervision
- Rule Enforcement
Languages
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Waitress
Urban Kitchen
01.2024 - 07.2024
Cafe Worker
Bürger- Und Medienzentrum Emmertsgrund
01.2023 - 06.2023
Swimming Coach
SV Nikar Heidelberg/ SK Neptun Leimen
01.2019 - 07.2024
High School Diploma -
Helmholtz-Gymnasium
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