Luisa Stoico

My task is to contact by phone all potential customers who did not buy orthodontic treatment during the first visit and convert them into permanent patients, activating financing as a method of payment.


RESPONSIBILITIES:

* Manage prospects one by one to move them to the next step in the buying process.
* Investigation of lost prospects/costumers.
* Independently plan and schedule calls from prospects to maximize the impact of personal and territorial sales.
* Provide assistance to front sales managers.
* Action in commercial and promotion campaigns.
* Recognize and proactively report trends and potential weaknesses
* Problem-solving.
* Work with teammates to create a positive, hing-energy atmosphere.
* Your hard work and drive to succeed will deliver nothing less than impressive results.

My job is to sell by phone and give telephone support for shipping problems, orders, refunds.


RESPONSIBILITIES:

* Customer loyalty
Handles customer complaints and claims.
Attempts to retain customers through persuasion methods.
Carries out product promotion.
Resolves customers' doubts and incidents about the service or product.
Arranges appointments.

* Performs tasks related to sales and direct marketing (telemarketing):
Updates the computer database.
Keeps track of customers.
Follows up on mailings and responds to customers.
Sends mailings, electronic mailings and short SMS messages to mobile phones.
Conducts surveys.
Creates commercial databases.
It registers orders.

* Provides technological support (this function is carried out by the specialized Customer).
Advises on incidents of a certain complexity that cannot be solved automatically.
Identifies and resolves user incidents in sectors such as banking, telephony, IT, insurance, etc.
Keeps track of incidents to check that they have been resolved.

My job was to create collaborations with Italian dental practices, and define sales negotiations for orders of dental materials.

RESPONSIBILITIES:

* Create relationships with other dental practices.
* Create orders for medical supplies in large quantities.
* Wholesale
* Problem-Solving
* Investigation of lost prospects/costumers.
* Action in commercial and promotion campaigns.

* Answered customers' questions regarding products, prices, and availability.

* Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

* Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.

* Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.