Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Luis Negri

Luis Negri

Barcelona

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Waiter

Eat My Trip
06.2023 - Current


  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.
  • Capacitate new personal

Barista

Vita Bona
03.2022 - 11.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Promoted additional items with beverages, increasing store sales.

Manager

Ribera
10.2017 - 03.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Clothes Seller

Riders
12.2014 - 03.2017
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Cleaned, closed, and secured store at end of shift.
  • Greeted customers, identified needs and provided product advice.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

San Patricio
Tucumán, Argentina
12.2011

Skills

  • Warm and Friendly
  • Empathic and Caring
  • Courteous Phone Demeanor
  • Customer Service and Rapport
  • Workflow Coordination
  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • Upselling Techniques
  • Guest Relations
  • Check Payment Processing

Additional Information

I studied music composition for four years in the University of Villa Maria, Cordoba, Argentina, but didn't manage to finish de career, instead I developed myself in playing drums, producing music and drum sound techniques for recording and live sessions. I teach drum and music lessons applying an own teaching concept linking physical and mental health with music interpretation.

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Waiter

Eat My Trip
06.2023 - Current

Barista

Vita Bona
03.2022 - 11.2022

Manager

Ribera
10.2017 - 03.2022

Clothes Seller

Riders
12.2014 - 03.2017

High School Diploma -

San Patricio

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Luis Negri