Luis Macaia Puati
Madrid,M
Summary
Adept Technical Support Engineer with a robust background in electrical systems, evidenced by impactful roles at the companies i have worked for. Excelled in troubleshooting and customer service, enhancing system reliability and user satisfaction. Skilled in electromechanical assembly and adept at translating complex technical information into understandable terms, significantly improving client relations and operational efficiency.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Growatt
06.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns for inverters, batteries and electrical cars chargers.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Electrical Naval Technician
RN Yatch Electric
10.2022 - 02.2024
- Served as subject matter expert within the team on specific naval electrical systems, providing guidance during challenging repairs or component installations.
- Collaborated with a team of technicians to complete large-scale electrical projects, meeting strict deadlines.
- Collaborated closely with other departments such as quality assurance, engineering, and logistics to ensure seamless integration of electrical services within broader organizational objectives.
- Improved communication between captains and ground crews through the effective installation and servicing of radio equipment.
- Maintained a safe working environment by strictly adhering to safety protocols and procedures, resulting in zero workplace accidents during tenure.
Electrical Panel Builder
Vidal Automatización Y Control
05.2021 - 09.2022
- Installed, maintained, and enhance electrical systems and components, including fuses, lights, and wiring
- Inspected, tested, and diagnosed issues with electrical systems and components
- Performed all work in a manner that meets and follows electrical codes, blueprints, and standards
- Tested electrical systems and components to ensure proper functioning
- Completed required documentation of repairs and service information
- Ensured adequate inventory of necessary supplies and parts
- Calibrated equipment to provided specifications
- Peformed preventative maintenance on electrical systems and components
Industrial Electrician
Indusmec Ortiz
01.2020 - 02.2021
- Collaborated with engineers and other technicians for the successful completion of various industrial projects.
- Installed, maintained and repaired electrical wiring, controls and lighting systems.
- Connected wires to circuit breakers, transformers, and other components.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Upgraded outdated wiring systems to enhance performance and reduce potential hazards in the workplace.
- Repaired and replaced equipment, electrical wiring and fixtures.
- Tested circuit continuity to determine electrical compatibility and component safety.
Education
Associate in Electronics Engineering Technology - Automation And Robotics
Master D
Valencia, Spain12.2023
Master of Professional Studies - Big Data And Business Intelligence
Instituto Superior Europeo De Barcelona
Barcelona, Spain12.2021
Engineer´s Degree - Industrial Electronics Technology
Universidade Do Vale Do Rio Dos Sinos
Rio Grande Do Sul, Brazil01.2019
High School Diploma -
Instituto Politécnico De Cabinda
Cabinda, Angola12.2012
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Hardware Configuration
- Software Installation
- Electrical design
- Installation and repair specialist
- Electrical Installation
- Hand and power tools
- Electrical Installations
Languages
Portuguese
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Technical Support Engineer
Growatt
06.2024 - Current
Electrical Naval Technician
RN Yatch Electric
10.2022 - 02.2024
Electrical Panel Builder
Vidal Automatización Y Control
05.2021 - 09.2022
Industrial Electrician
Indusmec Ortiz
01.2020 - 02.2021
Associate in Electronics Engineering Technology - Automation And Robotics
Master D
Master of Professional Studies - Big Data And Business Intelligence
Instituto Superior Europeo De Barcelona
Engineer´s Degree - Industrial Electronics Technology
Universidade Do Vale Do Rio Dos Sinos
High School Diploma -
Instituto Politécnico De Cabinda
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