Luis Landazabal
barcelona
Summary
Dedicated professional with a versatile background in hospitality and retail. Known for exceptional communication and problem-solving skills, contributing to seamless operations and enhanced guest experiences across diverse settings.
Overview
9
9
years of professional experience
Work History
Bartender / Waiter – Various Bars & Restaurants
Vermuteria La Raspa
Barcelona
01.2019 - 12.2024
- Delivered exceptional service by taking orders and fostering a welcoming dining atmosphere.
- Crafted beverages, coffees, and basic cocktails in alignment with venue standards to enhance guest satisfaction.
- Managed payments, POS systems, and end‑of‑shift cash reconciliation.
- Maintained cleanliness and organization of bar and dining areas.
- Addressed guest concerns promptly, ensuring a positive experience through a customer-first approach.
- Coordinated with kitchen and bar teams to ensure timely service.
Host / Hostess – Events & Restaurants
Cuina de l'avia
Barcelona
06.2020 - 10.2023
- Welcomed guests, managed reservations, and assigned seating.
- Organized guest flow during busy periods and special events.
- Assisted with event setup, coordination, and breakdown.
- Provided clear communication between service teams to ensure smooth operations.
Retail Sales Associate – Jewelry Store
Joyeria y Relojeria Zapata
Barcelona
03.2019 - 02.2022
- Guided customers in selecting jewelry pieces by offering detailed product knowledge and personalized recommendations to enhance their shopping experience.
- Managed sales transactions, POS operations, and daily cash reconciliation.
- Maintained store displays, ensured proper presentation of high‑value items, and followed security protocols.
- Resolved customer inquiries, processed returns, and managed special orders, ensuring a seamless and professional service experience.
- Built strong customer relationships through attentive service and product knowledge.
- Partnered with team to achieve sales targets and foster a welcoming store environment through effective communication and collaboration.
Event Assistant – Event Organization
Pulpo Events
Bogota
05.2016 - 11.2019
- Facilitated setup and oversight of corporate and social events to ensure successful execution.
- Coordinated logistics, guest service, and vendor management to enhance event experiences.
- Resolved guest inquiries promptly to maintain seamless event operations.
Education
MBA - Digital Marketing
EAE Business School
Barcelona11.2024
Bachelor of Marketing - Marketing Management
ECCSI
Bogota12.2016
Skills
- Cash handling
- Sanitation standards
- Customer Service Excellence
- Problem Solving
- Time Management
- Adaptability under pressure
- Teamwork & Communication
- Professional Appearance & Attitude
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Host / Hostess – Events & Restaurants
Cuina de l'avia
06.2020 - 10.2023
Retail Sales Associate – Jewelry Store
Joyeria y Relojeria Zapata
03.2019 - 02.2022
Bartender / Waiter – Various Bars & Restaurants
Vermuteria La Raspa
01.2019 - 12.2024
Event Assistant – Event Organization
Pulpo Events
05.2016 - 11.2019
MBA - Digital Marketing
EAE Business School
Bachelor of Marketing - Marketing Management
ECCSI