Luis Bartomeu Roman
Benalmadena
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
21
21
years of professional experience
Work History
Store Manager
Samsonite SA
Malaga
09.2019 - 11.2022
- Monthly objectives and KPI's
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
Area Manager
Samsonite NV
BRUSSELS
01.2016 - 09.2019
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
General Store Manager
Samsonite NV
Rotterdam
01.2015 - 01.2016
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Evaluated suppliers to maintain cost controls and improve operations.
Sales Representative
GSI Systems SAC
LIMA
09.2009 - 12.2014
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased sales by offering advice on purchases and promoting additional products.
Telecommunications Sales Representative
Telyco Telefonica SA
Barcelona
05.2004 - 10.2008
- Prepared pricing agreements and contracts to close sales.
- Proactively managed client correspondence and recorded tracking and communications.
Call Center Agent
ANWB Barcelona
Barcelona
05.2000 - 09.2003
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Arts - Marketing And Public Relations
Formatic Barna
Barcelona06.2003
Skills
- Team leadership and coaching
- Relationship building and management
- Maximizing Profitability
- Team Leadership
- Training and Development
Languages
Spanish
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Store Manager
Samsonite SA
09.2019 - 11.2022
Area Manager
Samsonite NV
01.2016 - 09.2019
General Store Manager
Samsonite NV
01.2015 - 01.2016
Sales Representative
GSI Systems SAC
09.2009 - 12.2014
Telecommunications Sales Representative
Telyco Telefonica SA
05.2004 - 10.2008
Call Center Agent
ANWB Barcelona
05.2000 - 09.2003
Bachelor of Arts - Marketing And Public Relations
Formatic Barna
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