Luis Amorós

Senior Operations / Program Director with 15+ years of experience in the Telecom/IT industry. Specializes in strategic program delivery, digital transformation, Operations Management and Customer Success. Adept at managing large-scale transformation initiatives and leading cross-functional teams to drive business outcomes and enhance customer satisfaction. Builds strong relationships with business leaders to define strategic roadmaps. Experienced in strategic planning, problem-solving, and team-building. Motivational and respectful leader.

• Project Management Professional (PMP), Project Management Institute, 1277880, 2009
• ITIL & Agile Practitioner
• Program Management Training Portfolio

• France Program Manager: Developed and managed the MVNO master plan to coordinate technology and go-to-market teams to launch in record time on a highly regulated market
• Pioneered B2B2C Partner API Connectivity Services: Aligning network and consumer teams to automate the onboarding process with a reduction of 25% of quality issues
• Led Billing Fusion Program: Consolidated innovative billing requirements across the company for Billing modernization selecting the new vendor in RFP process of 5M€
• Spearheaded a customer profitability program, reducing low-profit customers by 10% and decreasing overheads by 25%
• Implemented a comprehensive Programs KPI dashboard for exec reducing 25% the launch time including a new Business intake process for new deals prioritization
• Increased IoT Billing Automation by 85% due to IOT billing transformation: Achieved 25% overhead reduction.
• France A2P SMS Transformation Program: Pioneered service transformation plan that Increased revenues by 500% due to the creation of new network of +20 local partners
• Developed a customer success framework to streamline service reviews, improving collaboration with sales teams and contributing to a 30% company growth during the period
• Onboarded UK’s Largest Mobile Service B2B Channel Partner: Successful integration of support services and billing to launch new partner services
• B2B Channel partners transformation program: Digitalization of customer acquisition with a 30% reduction of customer acquisition and onboarding
• Launched First Global MVNO for B2B Services (Spain): Generated over €3M in first-year revenue.
• Implemented processes and tools across Nokia EMEA countries to improve overall Technical project execution based on the capacity planning of resources for a 25% cost reduction
• Companywide Award for Customer Satisfaction Initiative (Telefonica): Increased 30% of business for MMSC service.
• Deployed Managed Services for Nokia’s OSS: Achieved 10% cost savings and improved SLA by 10%.

• Spanish (Native)
• English (Fluent)
• Italian (Fluent)
• Catalan (Native)

• Project Management Institute