LUIGI ALLEGRI
Madrid
Summary
Passionate hospitality professional with a proven track record in front-office operations, team leadership, and delivering exceptional customer service satisfaction. To contribute to the successful opening and growth of a new hotel by leveraging my experience in building, training, and leading high-performing teams. My focus is on fostering a culture of collaboration, innovation, and service excellence, driving operational efficiency, and ensuring outstanding guest experiences, while supporting the hotel’s long-term strategic success.
Overview
7
7
years of professional experience
Work History
Front Office Manager – Pre-Opening & Opening team
The July Victoria
London
04.2025 - 12.2025
- Led recruitment, training, and development of the front office team for the hotel opening, building a high-performing, guest-focused workforce.
- Designed and implemented front office SOPs and workflows to ensure operational efficiency and consistency.
- Managed day-to-day front office operations, including check-in/out, reservations, concierge services, and administrative tasks such as reporting, budgeting, and staff scheduling.
- Developed and conducted training programs emphasizing customer service excellence, operational standards, and compliance with hotel policies.
- Coordinated with other departments to establish interdepartmental procedures and communication for smooth operations.
- Monitored guest satisfaction and feedback, prepared performance reports, and implemented improvements to enhance service quality and operational efficiency.
Assistant Front Office Manager
The Hoxton Southwark – Accor/Ennismore
London
02.2024 - 04.2025
- Lead and manage front office operations, ensuring smooth daily activities and exceptional guest experiences.
- Coordinate closely with other department heads to ensure seamless communication and operational efficiency.
- Develop and implement training programs to enhance team performance and guest satisfaction.
- Monitor financial and operational metrics, ensure budget adherence, and achieve key performance indicators.
- Resolve escalated guest issues with professionalism and empathy, ensuring high satisfaction and loyalty.
Guest Services Manager/ Hotel Duty Manager
The Hoxton Southwark – Accor/Ennismore
London
02.2024 - 04.2025
- Supervised daily hotel operations, ensuring smooth service delivery and exceptional guest experiences.
- Trained and developed team members to build a motivated, high-performing workforce and support career growth.
- Led initiatives to enhance guest satisfaction and staff engagement, making it a core operational focus.
- Resolved operational challenges efficiently, maintaining service standards and operational continuity.
- Monitored performance metrics, implemented improvements, and ensured adherence to SOPs and hotel policies.
Guest Services Manager/ Hotel Duty Manager
Tree House Hotel
London
08.2021 - 12.2022
- Directed daily front office operations, ensuring 5-star service quality for guest arrivals and departures.
- Supervised, trained, and mentored front office staff and duty managers to exceed performance goals.
- Collaborated with the Front Office Manager to implement strategies for service improvement.
- Ensured compliance with company SOPs and BSA criteria.
Assistant Night Manager
Tree House Hotel
London
12.2021 - 08.2021
- Oversaw night operations, focusing on guest satisfaction and team efficiency.
- Conducted night audits, safety checks, and property walks to uphold standards.
Receptionist / Guest Services Agent
Tree House Hotel
London
10.2019 - 12.2019
- Collaborated in the creation of SOPs and brand standards for the new hotel brand.
- Contributed to the standardization of daily Front Office tasks and procedures.
- Performed daily Front Office duties, including check-in/check-out, concierge services, email management, and guest satisfaction follow-up.
Front Office Associate
Sea Containers
London
01.2019 - 10.2019
- Achieved a record level of upselling revenue, generating £65,000 within six months.
- Performed daily Front Office duties, including check-in/check-out, concierge services, email management, and guest satisfaction follow-up.
Education
Bachelor’s - Hotel Management and Leadership
Les Roches Marbella International School of Hotel Management
Spain01.2015
Skills
- Leadership & Team Development
- Customer Service Excellence
- Time Management & Problem-Solving
- Strong Communication Skills
- Operational Efficiency & Budget Oversight
- Team Leadership and coaching
Languages
Italian | ●●●●● English | ●●●●○ Spanish ●●●●○
Systems And Tools
- Opera PMS
- Opera Cloud
- HMS
- HOTSOS
- KYC
- KNOWCROSS
- Revinate
- Mews
- Flexkeeping
- Microsoft Office
References
References available upon request.
Timeline
Front Office Manager – Pre-Opening & Opening team
The July Victoria
04.2025 - 12.2025
Assistant Front Office Manager
The Hoxton Southwark – Accor/Ennismore
02.2024 - 04.2025
Guest Services Manager/ Hotel Duty Manager
The Hoxton Southwark – Accor/Ennismore
02.2024 - 04.2025
Assistant Night Manager
Tree House Hotel
12.2021 - 08.2021
Guest Services Manager/ Hotel Duty Manager
Tree House Hotel
08.2021 - 12.2022
Receptionist / Guest Services Agent
Tree House Hotel
10.2019 - 12.2019
Front Office Associate
Sea Containers
01.2019 - 10.2019
Bachelor’s - Hotel Management and Leadership
Les Roches Marbella International School of Hotel Management