Luciano Rocha
Customer Service Professional With A Tourism Background
Seville,SE
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Company CultureWork from home optionCareer advancementSummary
Dynamic customer service professional with extensive experience at Kampaoh, excelling in incident management and personalized post-sale support. Proficient in CRM systems and reservation platforms, I leverage strong communication skills to enhance client satisfaction and drive successful outcomes. Committed to teamwork and delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
3
3
Languages
5
5
years of post-secondary education
Work History
Customer Service Agent
Kampaoh
04.2025 - 09.2025
- Handled internal incidents and provided post-sales assistance.
- Utilized Ulysses CRM for monitoring cases and customer interactions.
- Aligned departmental efforts to implement optimized solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Customer Success Agent
Kampaoh
03.2024 - 10.2024
- Provided comprehensive customer support throughout the experience cycle.
- Addressed issues pre, during, and post stay.
- Achieved satisfaction goals by utilizing proactive communication.
Call Centre Agent – Iberia Con
Foundever
10.2023 - 02.2024
- Managed tracking and processing of missing luggage reports.
- Utilized Amadeus and CRM systems to identify and oversee cases.
- Engaged with internal teams to streamline resolution processes.
Reservations Agent
Kampaoh
06.2023 - 09.2023
- Facilitated effective communication and support through multiple channels.
- Oversaw booking processes on multiple platforms, including Booking.com and Airbnb.
- Delivered post-purchase support and resolved issues.
Customer Service Representative – Selectra
Selectra
10.2022 - 01.2023
- Analyzed contracts and provided solutions to client issues.
- Developed proposals and implemented cross-selling initiatives.
Photographer
Foto Travel SL
06.2022 - 09.2022
- Secured new clients and conducted photography sessions at hotels.
- Utilized Adobe Photoshop and Lightroom for image refinement.
- Enhanced customer experience through upselling strategies.
Education
Turismo - Turismo
10.2015 - 10.2020
Graduated in Tourism from the Federal University of Ouro Preto (Brazil), with knowledge of hospitality, customer service and tourism service management. Practical experience in projects and activities focused on dealing with the public, problem solving and intercultural communication.
Skills
Customer care & issue resolution
Languages
English
Professional Working
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Customer Service Agent - Kampaoh
04.2025 - 09.2025
Customer Success Agent - Kampaoh
03.2024 - 10.2024
Call Centre Agent – Iberia Con - Foundever
10.2023 - 02.2024
Reservations Agent - Kampaoh
06.2023 - 09.2023
Customer Service Representative – Selectra - Selectra
10.2022 - 01.2023
Photographer - Foto Travel SL
06.2022 - 09.2022
Universidas Federal De Ouro Preto - Turismo, Turismo
10.2015 - 10.2020