Luciana Ruby Hanson-Fletcher
Ibiza
Summary
I am very vigilant and reliable, im excellent at communicating and working in a team but i am also independent and can make the correct decisions when in a stressful environment.
Overview
2
2
years of professional experience
Work History
Babysitter
Amber
Ibiza
04.2023 - 05.2024
- Promoted a secure atmosphere that encouraged children's exploration of their curiosity and creativity.
- Remaining alert at all times while caring for multiple children simultaneously.
- Maintained a clean and organized environment by completing light housekeeping duties involving washing dishes, cleaning the kitchen, making beds and many more.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Developing creative ways to encourage learning through everyday experiences.
- Using problem-solving skills to anticipate potential issues before they arise.
- Helping older children with homework assignments as directed by parents.
- Monitored children's safety and well-being to prevent accidents and falls.
Restaurant Waiter
Leticia - Can Talias
Ibiza
04.2023 - 07.2023
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Receptionist
Danial Patrick
Shrewsbery
10.2022 - 03.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
GCSES - Spanish, Science, Maths, English And Business
Morna International Collage
Carretera Sta. Gertrudis, Km. 3,5, 07814 IbizaSkills
- Adaptive thinking
- Ethical behavior
- Problem solver
- Attentive
- Social, Extroverted
- Optimistic
- Patience and Empathy
- Schedule Management
- Upselling strategies
- Cash Handling
Languages
English
First Language
Spanish
Proficient (C2)
C2
Dutch
Beginner
A1
Timeline
Babysitter
Amber
04.2023 - 05.2024
Restaurant Waiter
Leticia - Can Talias
04.2023 - 07.2023
Receptionist
Danial Patrick
10.2022 - 03.2023
GCSES - Spanish, Science, Maths, English And Business
Morna International Collage
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