LUCIA ROMERO MENDARO
Madrid
Summary
Detail-oriented candidate seeking an entry-level Customer Service position to leverage organizational, communication, and creative skills gained through film production and event promotion. Proven ability to deliver quality results under pressure while meeting deadlines. Committed team player with strong initiative and eagerness to learn in fast-paced environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Duty Manager
Elkins
London
04.2021 - 08.2026
- Responded quickly to emergency situations during shifts.
- Fostered a positive work environment for employees and enhanced customer service delivery.
- Opened and closed store according to boutique procedures.
- Supported daily boutique operations at Elkins Boutique.
- Maintained professional customer interactions, answered concerns, and resolved problems with friendly, knowledgeable service.
- Assisted customers, answered inquiries, and resolved service issues.
- Resolved customer complaints and issues promptly to support customer satisfaction and loyalty.
- Addressed customer complaints promptly and resolved issues to improve satisfaction.
- Conducted training for new staff on company policies and procedures to ensure compliance.
- Worked with upper management to improve productivity in operations.
- Supported stock replenishment and store presentation.
- Updated POS records and checked transaction accuracy.
- Completed regular inventory checks to keep stock levels available.
- Monitored inventory levels to keep products available for customers.
- Conducted interviews for potential candidates during recruitment activities.
Sales Associate
Holland and Barret
London
01.2019 - 11.2021
- Guided customers in product selection and health-focused shopping to enhance their experience and satisfaction.
- Assisted customers in locating products and provided detailed answers and advice to enhance their purchasing decisions.
- Answered customer questions about ingredients, usage, and product ranges.
- Processed sales transactions accurately through till systems and payment methods.
- Followed store procedures for cash handling, refunds, and customer service.
- Restocked shelves with vitamins, supplements, and wellness products.
- Maintained cleanliness of displays to enhance product visibility. and maintained organised store presentation standards.
Duty Manager
South of the River Boutique.
London
05.2014 - 01.2019
- - Assisted customers with queries, delivering consistent service that supported sales growth.
- - Arranged clothing, accessories, and gifts for stores and window displays.
- - Reviewed and resolved customer complaints promptly, enhancing customer satisfaction.
- - Kept staff attendance, sales figures, and stock levels accurate and up to date.
- - Managed incoming deliveries and assisted with stock receipt to maintain inventory levels.
- - Supported floor staff during busy trading periods.
- - Opened and closed the store in line with boutique procedures.
- - Checked cash handling and balanced register takings.
- - Coordinated stock replenishment and maintained appealing store presentation to optimize customer experience.
- - Maintained POS records and transaction accuracy.
- - Handled customer interactions professionally, answered concerns, and resolved problems with friendly, knowledgeable service.
- - Responded quickly to emergency situations during shifts.
- - Oversaw cash handling procedures and checked all transactions for accuracy.
- - Delivered training sessions for new staff on company policies and procedures.
Sales Assistant
Kizala Gift Shop.
09.2013 - 02.2014
- Resolved customer queries and managed pre-paid orders online, by phone, and in-store, delivering outstanding customer service.
- Maintained accurate pricing for cards and gift items to support sales integrity.
- Handled cash reconciliation at the end of each shift.
- Coordinated delivery logistics for store inventory.
- Updated website and customer email list, crafted emails and newsletters, and managed social media communication.
Cocktail Bar Tender and Restaurant Waitress
580 Ltd. The Fellow
10.2008 - 09.2011
- Ensured exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Coordinated private parties and meetings, creating memorable experiences for clients.
- Trained new employees on role policies and procedures, which facilitated smoother onboarding.
- Oversaw daily cash flow operations in a retail environment.
Three months internship as a Film Assistant
Rankin Film
09.2010 - 12.2010
- Set up film equipment (shoulder mount, lens, steadicam) to ensure smooth production.
- Downloading, naming and organizing all film files while shooting; keeping memory cards ready to use promptly.
- Captured behind-the-scenes footage for all produced work to enhance promotional materials.
- Edited behind-the-scenes footage to create engaging content for engagement.
- Focused polling for the steadicam operator.
- Organized and archived information from completed projects into the database for future reference. of the work finished from the work finished into the database.
- Updated the website with the new videos that were created.
Freelance Camera Operator
The Casting Suite
07.2009 - 09.2009
- Set up studio equipment, including lights, microphones, monitors, and camera, to ensure optimal filming conditions.
- Recording of all the auditions according to the casting director's needs in terms of framing, zoom and duration of the shot.
- Maintained constant communication with the editor during filming to ensure timely and accurate edits.
- Greeted casting directors and producers upon arrival to auditions, establishing a professional atmosphere, directors and producers that come to direct the auditions
Supervisor
Nandos Ltd.
07.2006 - 05.2008
- Coordinated orders, delivery, and stock management to ensure efficient operations.
- Trained and guided new staff to improve onboarding experience and team integration.
- Resolved customer queries and complaints to enhance satisfaction and loyalty.
- Responsible for cashing up at the end of each shift.
Shop Assistant
Blockbusters
08.2005 - 06.2006
- Delivered exceptional customer service in a fast-paced environment.
- Balanced cash register and reconciled sales at end of each shift.
- Performed monthly stock inventory checks to maintain accurate inventory levels.
- Trained new recruits on company policies and procedures.
Production assistant
EN COINCIDENCIA
Madrid
05.2003 - 06.2003
- Produced a 12-minute film that showcased creative storytelling and effective cinematography.
- Delivered rushes to edit suites, facilitating timely access to footage for the editing process.
- Supported the production team by managing post, handling phone inquiries, and coordinating crew meetings during preproduction.
- Transporting the crew and equipment to different locations during shooting.
- Organized catering on location, ensuring the fulfillment of crew and cast needs.
- Last minutes shopping for props and costumes accessories.
Three months work experience as a Production assistant
Oasis Films
03.2003 - 06.2003
- Greeted collaborators, including the director, writers, and actors, and provided refreshments.
- Performed runner duties to ensure timely delivery of tapes and paperwork within the production team. such as delivery of tapes and paperwork.
- Tracked availability of edit suites and sound booths to coordinate rentals.
- Answered telephone, took messages, and connected calls to producer's office, edit suites, or sound booths.
- Typing letters, dealing with the post and replying emails.
Shop Assistant
Panama Women Fashion Shop.
Madrid
07.2002 - 03.2003
- Assisted customers in identifying products and enhancing overall shopping experience.
- Processed cash transactions and balanced cash registers to ensure accurate financial reporting.
- Designed and arranged eye-catching window displays to attract customers.
- Maintained cleanliness and organization of the store to ensure a welcoming environment.
- Labeled and priced clothing.
Education
Bachelor of Arts - Digital Film and Video
London South Bank University
London01-2009
Certificate Diploma - Production of audiovisuals, films, radio and spectacles
I.E.S Puerta Bonita
Madrid01-2003
Graduation Certificate - high school of Social Sciences
I.E.S Mariana Pineda
Madrid01-2001
Skills
- Inventory management
- Customer service excellence
- Team leadership
- Cash handling expertise
- Conflict resolution
- Negotiation
- IT proficiency
- Fluent in Spanish, English, and Portuguese
Personal Information
Driving License: Full clean
Certification
Driving Licence: Full clean
FURTHER SKILLS
Language: Fluent Spanish, Portuguese and English (IELTS certificate Score 6.5. June 2006)
Timeline
Duty Manager
Elkins
04.2021 - 08.2026
Sales Associate
Holland and Barret
01.2019 - 11.2021
Duty Manager
South of the River Boutique.
05.2014 - 01.2019
Sales Assistant
Kizala Gift Shop.
09.2013 - 02.2014
Three months internship as a Film Assistant
Rankin Film
09.2010 - 12.2010
Freelance Camera Operator
The Casting Suite
07.2009 - 09.2009
Cocktail Bar Tender and Restaurant Waitress
580 Ltd. The Fellow
10.2008 - 09.2011
Supervisor
Nandos Ltd.
07.2006 - 05.2008
Shop Assistant
Blockbusters
08.2005 - 06.2006
Production assistant
EN COINCIDENCIA
05.2003 - 06.2003
Three months work experience as a Production assistant
Oasis Films
03.2003 - 06.2003
Shop Assistant
Panama Women Fashion Shop.
07.2002 - 03.2003
Bachelor of Arts - Digital Film and Video
London South Bank University
Certificate Diploma - Production of audiovisuals, films, radio and spectacles
I.E.S Puerta Bonita
Graduation Certificate - high school of Social Sciences
I.E.S Mariana Pineda