LUCÍA PUJAL
Summary
Operations Manager with 10+ years of experience leading logistics, workflows, and business operations across e-commerce, hospitality, healthcare, and wellness. Skilled in process improvement, supplier coordination, budgeting, and remote team management. Strategic thinker with strong attention to detail and a hands-on, solution-driven mindset.
Overview
13
13
years of professional experience
Work History
Operations Manager
Hospitality & Food Services
01.2025 - 06.2025
- Streamlined operations for two high-traffic venues by implementing efficient workflow processes across multiple departments.
- Managed procurement, vendor relations, and inventory to ensure cost-effective supply flow.
- Tracked budgets, processed invoices, and supported leadership with logistics and team coordination.
- Collaborated with senior leadership to develop strategic initiatives that enhanced overall business growth.
Operations & Project Manager
E-commerce, Founder
10.2022 - 11.2024
- Launched and managed Amazon FBA business, overseeing LLC setup, compliance, and bookkeeping.
- Directed product development, supplier sourcing, and inventory forecasting.
- Built brand identity and go-to-market strategy including SEO and paid campaigns.
- Led process optimization, supplier management, and performance analysis.
Operations & Events Manager
Holistic Wellness Practice
04.2019 - 09.2022
- Oversaw daily operations, scheduling, communications, payment tracking, CRM setup, and service improvement initiatives.
- Led logistics planning and vendor management for events of up to 200 participants, ensuring seamless execution.
- Managed budgeting and financial forecasting to align resources with strategic objectives.
Operations Coordinator
Dermatology Clinic
03.2018 - 03.2019
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed inventory of medical supplies, ensuring availability and compliance with safety standards.
- Developed comprehensive financial reports to support strategic decision-making processes.
Operations Coordinator
Ophthalmology Clinic
11.2015 - 12.2017
- Oversaw patient flow, procedure scheduling, and team coordination for 10+ physicians, ensuring timely care delivery.
- Managed procurement and inventory of surgical materials, avoiding delays and maintaining compliance.
- Streamlined insurance pre-authorization processes, reducing approval times by 30% and accelerating treatment cycles.
Operations Coordinator
Kinesiology Clinic
03.2014 - 10.2015
- Coordinated scheduling, billing, and service flows for 12+ practitioners, ensuring smooth daily operations and client satisfaction.
- Tracked medical supply usage, forecasted demand, and maintained vendor relationships to avoid shortages.
- Managed operational budgets and aligned spending with organizational priorities and resource planning
Operations Coordinator
Architecture Studio & Hospitality
03.2012 - 02.2014
- Supported day-to-day operations for multiple teams across hospitality and an architecture studio, ensuring alignment with business timelines.
- Managed vendor contracts, internal documentation, and payment processing to support operational continuity.
Education
Google Project Management Certificate -
Coursera
Operations Management Certificate -
Wharton, University of Pennsylvania - Coursera
Skills
- Operational Strategy & Execution
- Project Management
- Process Improvement
- Supplier & Vendor Negotiation
- KPI Tracking & Reporting
- Problem-solving
- Interpersonal communication
- Budget Control & Financial Reporting
Tools
- Office & Docs: Microsoft Office, Google Workspace
- Project Tools: Trello, Notion, Slack
- E-commerce: Amazon Seller Central, Helium 10, Amazon PPC Campaigns
- AI & Content: ChatGPT, basic image & video editing tools
- Digital Operations: Email marketing, social media coordination, client communications
LANGUAGES
Spanish: Native
English: Fluent (C1)
Timeline
Operations Manager
Hospitality & Food Services
01.2025 - 06.2025
Operations & Project Manager
E-commerce, Founder
10.2022 - 11.2024
Operations & Events Manager
Holistic Wellness Practice
04.2019 - 09.2022
Operations Coordinator
Dermatology Clinic
03.2018 - 03.2019
Operations Coordinator
Ophthalmology Clinic
11.2015 - 12.2017
Operations Coordinator
Kinesiology Clinic
03.2014 - 10.2015
Operations Coordinator
Architecture Studio & Hospitality
03.2012 - 02.2014
Google Project Management Certificate -
Coursera
Operations Management Certificate -
Wharton, University of Pennsylvania - Coursera
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