Lucia Lara Vizcaíno
Lawyer
Valencia
Summary
Operations professional with expertise in leading international teams and managing high-value global accounts. Demonstrated success in improving service delivery and developing scalable workflows and KPIs. Proficient in cross-functional coordination and strategic problem-solving to enhance operational performance.
Overview
5
5
years of professional experience
Work History
Team Lead – EOR & Payroll
SGF Global
02.2025 - Current
- Led a high-performing team managing seven international clients, including a key account representing 70% of annual revenue, ensuring compliance across 10+ LATAM countries through expert guidance on strategic and legal matters.
- Designed tailored SLAs, KPIs, and training plans, driving higher productivity, service quality, and operational consistency across the team.
- Developed internal knowledge systems, including comprehensive databases on LATAM labor laws, service fees, and process documentation used to support operations and improve decision-making.
- Oversaw onboarding, training, and mentoring of new team members, creating training materials, facilitating coaching sessions, and conducting performance evaluations and appraisals.
- Coordinated cross-department workflows to maintain smooth operations, monitored team progress, enforced deadlines, and implemented process improvements to enhance efficiency and service levels.
- Strengthened client relationships through high-quality support, resolving escalated issues promptly, executing satisfaction surveys, and contributing to strategic plans for future projects and initiatives—earning a promotion for exceptional performance and service
Account Manager
SGF Global
03.2023 - 01.2025
- Managed the company’s largest client, contributing 70% of global billing revenue, while ensuring LATAM compliance and high service standards.
- Built and maintained strong relationships with major U.S. and European clients, acting as the main contact for all client-related matters.
- Directed seamless onboarding processes and client integrations, ensuring efficient and timely delivery of services.
- Coordinated cross-functional teams to provide accurate solutions and resolve client concerns promptly.
- Developed internal databases and tools to enhance team communication, data accuracy, and overall operational efficiency.
Junior Associate
SGF Global
10.2021 - 10.2023
- Enhanced operations and compliance across LATAM and Caribbean regions.
- Drafted and reviewed labor agreements alongside corporate documents to ensure regulatory adherence.
- Negotiated labor and corporate matters with external legal counsel to protect organizational interests.
- Implemented efficiency-boosting tools that optimized team performance.
Operations Supervisor
Solvo Globa
01.2021 - 10.2021
- Supervised daily operations of five U.S. partner companies, maintaining a workforce of 27 employees.
- Executed recruitment processes, successfully filling up to 20 positions at once.
- Mentored newly hired employees on standard operating procedures and company programs.
- Collaborated with management to resolve employee-related issues effectively.
- Facilitated team discussions to address challenges and generate actionable solutions.
- Identified improvement areas, implementing strategies that enhanced efficiency.
- Conducted regular performance monitoring, providing constructive feedback for development.
- Established strong relationships with clients through exceptional service delivery.
Education
MBA -
Universidad De Valencia
07-2025
LL.B. - Law
Universidad Del Rosario
Bogota, Colombia 08-2020
Skills
- Project management
- Client relations
- Compliance analysis
- Labor law expertise
- Team leadership
- Performance evaluation
- Client communication
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Accomplishments
Top Values Professional – 2024
Timeline
Team Lead – EOR & Payroll
SGF Global
02.2025 - Current
Account Manager
SGF Global
03.2023 - 01.2025
Junior Associate
SGF Global
10.2021 - 10.2023
Operations Supervisor
Solvo Globa
01.2021 - 10.2021
MBA -
Universidad De Valencia
LL.B. - Law
Universidad Del Rosario