Lucas Prieto Garcia
Summary
Dynamic leader with a proven track record at Bilbao Metropolitan Hostel, adept in booking management and fostering multilingual communication. Excelled in enhancing guest satisfaction and safety protocols, achieving significant improvements in operational efficiency. Skilled in property maintenance and security management, demonstrating exceptional problem-solving abilities and team coordination.
Overview
16
16
years of professional experience
Work History
Hostel Manager
Bilbao Metropolitan Hostel
05.2021 - 05.2024
- Provided exceptional leadership as Hostel Manager by fostering teamwork amongst staff members and consistently
- Developed comprehensive emergency plans to ensure safety protocols were followed by both staff members and guests during unforeseen situations.
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
- Monitored customer feedback regularly and implemented necessary changes based on suggestions, ensuring continuous improvement in guest satisfaction levels.
Warehouse Manager
Real Madrid Basquetbol
12.2019 - 12.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with INSHT safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Security Officer
Iberia Airlines
01.2008 - 12.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
National Institute of Physical Education
INEF
Spain06.2003
High School Diploma -
Homewood-Flossmoor Community High School
United States Of America06.1993
Skills
- Multilingual Communication
- Property Maintenance
- Security management
Timeline
Hostel Manager
Bilbao Metropolitan Hostel
05.2021 - 05.2024
Warehouse Manager
Real Madrid Basquetbol
12.2019 - 12.2021
Security Officer
Iberia Airlines
01.2008 - 12.2010
National Institute of Physical Education
INEF
High School Diploma -
Homewood-Flossmoor Community High School
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