Versatile Project Manager & Network Technician with proven experience leading IT infrastructure, MDU construction, and telecom projects for clients like Marriott, Hilton, FedEx, and AT&T. Skilled in network design, installation, troubleshooting, and post-deployment support, with expertise in Aruba, Ruckus, Cisco Meraki, Fortinet, and VoIP systems. Strong leader and communicator, bridging technical teams and stakeholders to deliver projects on time, within scope, and under budget. Well-versed in JavaScript, Python, and React concepts to effectively manage development projects and collaborate with technical teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Lead Project Manager
Catalyst Networking LLC
Great Falls
04.2024 - Current
Spearheaded end-to-end project management for Network, VOIP, and TV installations across small to large hotels nationwide, serving top-tier brands like Marriott, Hyatt, Hilton, Auberge Resorts, Montage International, and other global hospitality leaders.
Coordinated seamlessly with clients’ internal project management systems, optimizing technician schedules, resource allocation, and project timelines to meet diverse operational demands.
Acted as the communication bridge between IT project managers, Catalyst technicians, vendors, and end-users—ensuring smooth project execution, minimized downtime, and peak field performance.
Provided expert remote field tech support, troubleshooting and configuring enterprise-grade systems like Aruba, Ruckus, and Cisco Meraki (switches, gateways, APs, phone systems, and STB OTT Hospitality TV systems).
Designed and implemented operational standards using tools like Google Suite, Microsoft Teams, Excel, QuickBooks, Google Chat, and Asana—enhancing collaboration across a fully remote leadership team and a nationwide crew of 5–8 techs.
Pursued technical certifications, including CompTIA Network+ and Cisco Meraki Solutions Specialist, to deepen networking expertise and deliver higher-quality technical support.
Took on a leadership role in recruitment as a Hiring Manager, overseeing candidate vetting, interviewing, hiring, and onboarding to build a strong, skilled team.
Developed and led a comprehensive Field Network Tech Training Program, equipping new technicians with the foundational knowledge and practical skills needed for successful deployments in enterprise networking.
Drove business growth through proactive outreach in the IT services sector, leveraging phone, email, social media, and networking to articulate Catalyst’s value proposition and secure new clients.
Junior Field Network Engineer (IT Contractor)
Allbridge LLC
Raleigh
08.2023 - 04.2024
Executed high-level HSIA Wi-Fi and VoIP network deployments for premier hospitality clients, including Marriott, Hyatt, Hilton, Auberge Resorts, Montage International, and other luxury 4- and 5-star hotel brands.
Partnered closely with Project Managers in Network and VoIP departments to deliver seamless Wi-Fi upgrades, involving the installation of Aruba and Ruckus switches, access points, gateways, Fortinet firewalls, Skyways, and advanced voice systems like Polycom VoIP phones and hybrid technologies such as Phybridge headends.
Collaborated with onsite Field Engineers and Remote Engineering teams to strategize and deploy large-scale network infrastructures, managing projects with 300+ APs and 400–500 VoIP phones in properties ranging from 50 to 1,000 rooms.
Utilized CLI and PuTTY to access Aruba and Ruckus switches, executing configuration tasks, transferring config files, and working alongside Remote Engineers to ensure site-specific network optimization.
Served as Lead Field Technician on deployment sites, directing teams of 3–4 technicians, managing workflows, and ensuring projects met tight deadlines with precision and efficiency.
Trusted to operate autonomously—handling inventory, managing equipment, booking travel, coordinating schedules, and seamlessly transitioning between project sites across the country on a weekly basis.
Demonstrated expertise with Ekahau AI Pro and the Ekahau Survey App, leveraging the Ekahau Sidekick to produce detailed, data-driven Wi-Fi heat maps that validated network performance post-installation.
Gained hands-on Field Network Technician experience equivalent to a Junior Network Engineer role, with a strong commitment to continuous growth—ready to pursue Aruba Enterprise Networking or CCNA certification within the first 90 days of employment or prior to project start.
Project and Client Success Manager
Creative Nomads LLC
Northlake
10.2022 - 07.2023
Led client communications throughout the project lifecycle, ensuring seamless collaboration and client satisfaction.
Drove customer success initiatives, providing expert guidance in web design, development, branding, and UI/UX optimization.
Handled inbound sales calls, diagnosing technical and UI/UX issues, and offering tailored solutions backed by industry expertise.
Closed high-value deals (averaging $8K+ per project), crafting detailed, compelling proposals and delivering engaging video presentations outlining custom scopes for web design, development, SEO, and marketing packages.
Managed workflows for up to 18 concurrent projects, coordinating stakeholder meetings, progress reports, milestone tracking, and cross-functional reviews to ensure on-time, on-budget delivery.
Acted as the key liaison between dev teams, designers, contractors, and clients, aligning communication, technical direction, and creative vision.
Applied knowledge of JavaScript, Python, React, and Linux to support project alignment with technical requirements.
Ensured quality control by cross-checking ongoing work against technical specs and graphic design standards.
Contributed innovative ideas during leadership meetings to solve business challenges and optimize operations.
Outside Sales Representative
ZingMyOrder LLC
Carrollton
01.2022 - 09.2022
Exceeded sales targets within assigned territory, driving growth through strategic prospecting and relationship-building.
Conducted cold visits and canvassed leads, securing appointments with small business owners using value-based selling techniques.
Delivered compelling product demos and presentations, effectively closing deals by showcasing the benefits of our online ordering and marketing technologies.
Handled end-to-end onboarding, including the installation of tablets, POS systems, and receipt printers to support client operations.
Managed and nurtured existing accounts, ensuring high levels of customer satisfaction and retention.
Simplified complex tech concepts, leveraging strong technical knowledge and communication skills to highlight solutions that added real business value.
Project Manager – Tech Services & MDU Construction
South Sky Technology, LLC
Fort Worth
04.2020 - 01.2022
Oversaw day-to-day operations in both supervisory and project management roles, ensuring seamless execution of tech service projects across multiple regions.
Managed contractor teams of up to 10+ employees and subcontractors, coordinating resources to meet project deadlines and quality standards.
Led MDU (Multi-Dwelling Unit) construction projects, overseeing the installation of internet circuits, structured wiring, and satellite TV systems for apartments, student housing, and commercial properties.
Directed projects from initial site surveys through the full lifecycle, including physical layer topology design, equipment/material sourcing, budgeting, bidding, and completion of comprehensive Scopes of Work.
Partnered with telecom providers like CenturyLink, Pavlov, Lumen, and others to deliver enterprise-grade internet and satellite services to residential and commercial clients.
Managed post-construction operations, coordinating ongoing service calls and new installations as residents and tenants moved in, ensuring continuous service reliability and customer satisfaction.
Skilled in IT procurement, technical account management, resource scheduling, and invoicing, handling both client billing and contractor payments with accuracy and efficiency.
Sourced, scheduled, and managed technician teams across multiple cities and regions in Texas, optimizing resource allocation to meet project demands.
Collaborated closely with sales teams and site superintendents, balancing project scopes with strict budgets to maximize profitability without compromising quality.
Provided direct reports to the Owner and leadership team, participating in weekly meetings and stand-ups to keep projects on track, utilizing IDS (Identify, Discuss, Solve) methodology for issue resolution and project realignment.
Continuously monitored and refined company processes to improve operational efficiency and project outcomes.
Lead Field Service Technician
South Sky Technology, LLC
Fort Worth
11.2018 - 04.2020
Led and collaborated in team environments, managing commercial installation projects for Pro A/V systems, LAN networks, Fortinet firewalls, POS setups, DirecTV systems, and VoIP solutions.
Oversaw the deployment of switches, routers, WAPs, and handled break/fix repairs, ensuring seamless network operations.
Troubleshot a wide range of systems, including network switches, routers, physical layer infrastructure, and POTS line phone systems.
Hands-on experience with Demarc extensions, T1 installations, cross-connections, and advanced telecom troubleshooting in both commercial and MDU environments.
Skilled in fiber splicing, Cat 5/6 terminations, patch panel management, and coax (RG6/RG11) troubleshooting, repair, and termination.
Contracted for major companies like Pavlov, Black Box, Cisco, FedEx, Amazon, DirecTV, AT&T, and Rise Broadband, delivering high-quality technical services.
Pursued certifications in Microsoft MTA 365 Networking Fundamentals and Cisco CCENT to enhance networking expertise.
Maintained organized inventory records for tools and equipment, including fiber splicing kits, termination tools, and hand tools.
Ensured clear, timely communication with dispatch and support teams, managing check-ins, scope confirmations, documentation, and work reports.
Demonstrated strong customer service skills, excelling in fast-paced environments with a focus on professionalism, confidentiality, and attention to detail.
Proven ability to work independently with minimal supervision while maintaining high standards of organization and project management.
Telecommunications Technician
South Sky Communications
Fort Worth
06.2017 - 11.2018
Fully comprehend network topology and cable plant topology
Pull and run different forms of cable through different material and terrain
Understand and be proficient with a satellite meter, and other cable testing tools
Diagnose and repair any site issues that arise, through the use of critical thinking and reason
Possess and utilize leadership skills on and off site
Collect data and create a report or presentation using Microsoft office
Complete projects for companies such as AT&T, Century Link, Cricket, Black Box, Fed Ex, Amazon, Whole Foods, American Airlines, Versace and various food industry chains and restaurants
Install and service commercial DirecTV systems, MDU systems, L&I services
Install and service LAN systems, switches, routers, VoIP systems, POS systems, test and turn up circuits, 70v audio systems, demarc extensions
Education
Certification - Business Management
Texas Wesleyan
Fort Worth, TX
12.2018
Some College (No Degree) - International Business Management
Lynn University
Skills
Project management
Marketing
Computer networking
Microsoft Windows
Ethernet
Web design
Technical sales
VoIP
Account management
Telecommunication
Efficient and Direct
LAN
TCP/IP
Customer Service
Communication Skills
DNS
Sales
VPN
Art direction
Real world Business Management Experience
WAN
Leadership Skills
Cold calling
Interdepartmental Work Experience
Network Support
Microsoft Office
Technical support
Critical Communication Experience with Stakeholders
DHCP
Hands on IT experience
Certification
CompTIA Network+, 03/01/25
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Looking for work sponsorship in Spain or E.U. or pre-contracts.