Luca Giovanni Toffoli
F&B / Sales Manager
Santa Cruz De Tenerife ,TF
Summary
Dynamic sales manager with a proven track record at P.O.T Europe, enhancing client satisfaction through exceptional communication and problem-solving skills. Expert in developing sales strategies that boost revenue and foster long-term relationships. Recognized for attention to detail and a keen ability to identify customer needs, driving repeat business and referrals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Restaurant Waiter
Restaurante Franchipani
07.2023 - Current
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Hotel Waiter
Hotel Hacienda De Abajo
01.2021 - 06.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
Sales Manager
P.O.T Europe
03.2018 - 11.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Manager
Fattoria La Vialla
03.2013 - 02.2018
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Attended industry events and conventions to expain sales opportunities.
Receptionist
Hacienda de Abajo
01.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Salesperson
Agroisleña
03.2010 - 03.2012
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
High School Diploma - Secondary Education
I.E.S
La Palma06.2008
Skills
- Communication skills
- Sales techniques
- Attention to detail
- Problem solving
- Listening skills
- Wine pairing
- Wine service
Languages
German
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Restaurant Waiter
Restaurante Franchipani
07.2023 - Current
Hotel Waiter
Hotel Hacienda De Abajo
01.2021 - 06.2023
Sales Manager
P.O.T Europe
03.2018 - 11.2020
Sales Manager
Fattoria La Vialla
03.2013 - 02.2018
Receptionist
Hacienda de Abajo
01.2012 - 03.2013
Salesperson
Agroisleña
03.2010 - 03.2012
High School Diploma - Secondary Education
I.E.S
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