Luca Prestipino

Delivering expert technical assistance for Milestone XProtect VMS products, resolving technical challenges faced by clients and partners. This role involved addressing issues related to software, hardware, and various integration services.

Offering support to users in resolving cases, finding solutions, and helping to develop documentation and training resources.

• Video Management Software (VMS)
• IP Cameras
• Surveillance Systems
• Video Analytics
• Integration with Third-Party Devices
• Cloud Storage Solutions
• Access Control Systems
• Network Video Recorders (NVR)
• Mobile Surveillance Applications
• Centralized Management
• Event Management
• Artificial Intelligence (AI)
• Cybersecurity Features
• Integration with IoT Devices

hpc helpdesk technician for EMEA and hpc tecnologies

working in Citrix Virtualization developping several day by day tasks as :
create snapshots
deploy apps
create goldimage
creating scripts

-It Support engineer for new joiner
-setting up onboarding tutorials
-kba manuals
-manage the logistic/shipping/device purchase
-system admin and deployment
-internal it communications

• Working for Reckitt Benckiser as a field engineer technician, taking care of servers troubleshooting managing supervising hardware and software through incident creation on service now.
• Refresh and admin Applying deployment and script through PowerShell and administration of intune azure and ad.
• Keep the stock updated weekly.

• IT Helpdesk agent 24/7.
• I take care of bank and pharmaceutical issues users might face, I help them installing software, troubleshooting VPN, I grant access to distribution lists as well as exchange server and ad server.
• I check the event alarm and global issues and if needed I escalate these to the 2nd level.

• It helpdesk agent role to Planeta group workers, I've helped users solve issues with SAP, AS400, outlook, I've helped them with hardware and software issue, work in windows 2012 server to grant them network folders access and escalate the problem to the 2nd level in case needed.

• I've been working for tech data as a service delivery desk analyst, we've been issuing users problem might have during their day by day as sap lost credentials, forgotten passwords, we've been helping them with all software request, we've performed basic troubleshooting operations Onsite through phone, email, and remotely using team viewer tools, we've been checking hardware issue and providing thanks to tier 2 helps solutions for WIFI and LAN issue as for phones and desks.

• I've worked as an interpreter for Seprotec doing translation and interpretation for trials in the police departments in English French and Italian.

• IT help desk agent for t-system (Schindler), during the Microsoft account migration, we've carried about Microsoft server windows and exchange.
• We've to handle calls, chats, emails in 5 different languages: English, French, Spanish, Catalan, Italian.

• I've been helping to solve several problems customers might face day by day, I've been escalating tickets to let tech support help us handle and widget troubleshooting.
• I've been setting up assets for new hires, including waves for several markets as Russian, French, English, German, Portuguese, Italian, Spanish, UK, Dutch, Swedish, Finnish, Danish, and Brazilian.
• I've been double-checking issues we faced with port configuration for's project.

• Customer service agent for emagister studies web search engine for degrees and university internship abroad, online, or located in Italy and Spain.