Lucia Mazo Amado
Marbella
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Puente Romano Beach Resort
03.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Store Clerk
Zadig & Voltaire
06.2022 - 09.2022
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Provided correct change for purchases to avoid customer confusion or disputes.
Event Hostess
Copa Davis
03.2022 - 05.2022
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
Hostess
Thai Gallery
06.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor Of Administrative Studies - Administrative Assistance And Secretarial Science
MEDAC
Madrid06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Exceptional communication
- Guest Engagement
- Guest complaint resolution
- Efficient collaboration
- Reservation Management
- Table assignment
- Event Planning
- Warm and Friendly
- Flexible and Adaptable
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Hostess
Puente Romano Beach Resort
03.2023 - Current
Store Clerk
Zadig & Voltaire
06.2022 - 09.2022
Event Hostess
Copa Davis
03.2022 - 05.2022
Hostess
Thai Gallery
06.2021 - 01.2022
Bachelor Of Administrative Studies - Administrative Assistance And Secretarial Science
MEDAC
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