Lucía Gallardo
Madrid
Summary
Compliance professional with extensive experience in conducting EDD and KYC/AML reviews for high-risk accounts. Proven ability to communicate effectively with clients and collaborate across teams to enhance compliance processes and ensure adherence to regulatory standards.
Overview
4
4
years of professional experience
Work History
EDD Compliance Assistant
AMERICAN EXPRESS
Madrid
09.2025 - Current
- Conducted 5+ EDD investigations daily on PEP and other high-risk consumer, corporate, and merchant clients across multiple countries, enhancing risk assessment processes.
- Drafted clear, well-structured reports summarizing findings and flagging potentially suspicious activity for further review, supporting compliance decision-making.
- Met internal SLA, productivity, and quality targets while adhering to AML/CFT and sanctions policies, ensuring regulatory compliance and operational integrity.
Compliance Assistant
AMERICAN EXPRESS
Madrid
10.2023 - 09.2025
- Performed daily KYC/AML reviews on high‑risk consumer accounts (PEP, SIP and other HR profiles), ensuring compliance with internal and regulatory standards.
- Contacted customers by email, phone, and letters to obtain and assess documentation for EDD and periodic reviews, ensuring compliance with regulatory requirements.
- Applied enhanced due diligence through email, phone calls, and written correspondence to ensure comprehensive review.
- Opened escalations and filed SARs to address compliance issues.
- Raised escalations and drafted SARs while supporting teams (CIRBE, iRefresh Mid‑Low, CHC translations, internal TQR, MCO requests) in management of high-risk consumer accounts (PEP, SIP, others).
- Supported areas such as CIRBE, iRefresh Mid-Low, CHC translations, internal TQR, and MCO petitions to facilitate efficient compliance processes.
- Familiar with Excel, Griffin, Cadence, INFORMA and web pages such as Transparency Portal of the Spanish Government.
Marketing Assistant
AMERICAN EXPRESS
Madrid
12.2022 - 10.2023
- Executed KYC-AML tasks to ensure adherence to compliance standards.
- Executed remediation and refreshing processes for Mid-Low accounts to maintain compliance.
- Managed document box for account holders, ensuring organized access to necessary documentation.
Education
Degree - JOURNALISM
University Carlos III Madrid
Madrid06-2022
ERASMUS+ STUDENT -
Università Per Stranieri Di Perugia
Italia02-2021
Skills
- Risk assessment and analysis
- Problem solving
- Team collaboration
- Effective writing
- Analytical thinking
- Continuous learning
Languages
- Spanish, native
- English, intermediate
Affiliations
- Member of the CES Committee 2026
- Constituent of the Spanish Network PRIDE+
Timeline
EDD Compliance Assistant
AMERICAN EXPRESS
09.2025 - Current
Compliance Assistant
AMERICAN EXPRESS
10.2023 - 09.2025
Marketing Assistant
AMERICAN EXPRESS
12.2022 - 10.2023
Degree - JOURNALISM
University Carlos III Madrid
ERASMUS+ STUDENT -
Università Per Stranieri Di Perugia