Louise Riding

• After identifying a niche in the market following the closure of my previous company, I established foundational processes for business operations for a boutique fertility consultancy company.
• Networked with other businesses and customers to increase sales opportunities and contacts from scratch.
• Cultivated strong industry relationships, leading to collaborative ventures and co-marketing opportunities
• Secured partnership deals with professionals in the fertility sector on a global scale, creating an international network of providers to meet the individual needs of each client.
• Navigated complex and international legal requirements.
• Led cross-functional teams in different countries.
• Established and maintained strong relationships with customers whilst managing their fertility journeys.
• Represented organization at industry conferences and events.

• Responsible for all English Speaking markets, I increased sales by implementing a new model and nurturing and fomenting key client relationships.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
• Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
• Established and cultivated strong partnerships with other professionals in the IVF industry to create a strong network.
• Regularly attended events to represent the company and give presentations.

• Communicated with clients to understand property needs and preferences.
• Developed strong relationships with clients by providing exceptional customer service and timely communication.
• Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Generated leads through networking events, building a strong referral base for future business opportunities.
• Coordinated appointments to show marketed properties.
• Expanded client base by actively organising and participating in industry-related events.
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• Promoted from previous position in new appointed role

Key member as part of an innovative, close knit team

• Creation, execution and analysis of reports for sales department and independent sales force in which vigorous attention to detail is critical

• Key Client interface to establish relationships and operational interaction with highest level distributors of the independent sales force

• Spanish-English translations (and vice versa) of reports, presentations, emails, and company literature

• Event coordination, management and budget control

• Conference Interpreting at exclusive events within Europe and further afield as required.

• Preparation of training manuals and creation of new company literature

• Planning and organisation of travel itineraries for business trips

• Provided support to the general manager of the company and responsible for maintiaining smooth running of the office.

• Effectively managed and translated confidential information, safeguarding sensitive company data, handling confidential and sensitive information with discretion and tact.
• Handled incoming calls professionally while transferring them efficiently to appropriate personnel.
• Responsible for inventory and reduced office supply expenses by implementing cost-effective purchasing strategies.
• Streamlined executive schedules and travel arrangements for on-time meetings and events.
• Increased productivity by managing multiple tasks simultaneously, prioritizing assignments according to deadlines and importance.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.