Louise O'Reilly
Arboleas
Summary
A loyal and hardworking individual with many years of experience working within an office environment. Track record in providing excellent customer service externally and internally. Flexible, focused team player.
Overview
13
13
years of professional experience
Work History
Financial Crime Admin Manager
HSBC plc
Channel Islands
01.2016 - 05.2018
- First point of contact for incoming calls and emails.
- Providing administrative support to the team, including typing letters and reports, preparing mailings, photocopying, collating, faxing, and scanning documents.
- Managing Suspicious Activity Report records, including logging, distribution, and managing service level agreements.
- Organizing and maintaining filing systems for confidential documents, correspondence, and reports.
- Monitoring email accounts regularly and responding appropriately within agreed timeframes.
Financial Crime Investigator
HSBC plc
Channel Islands
02.2016 - 01.2018
- Conducted investigations of suspected fraudulent activity by gathering data from various sources.
- Prepared detailed reports on all findings related to financial crimes investigations.
- Identified and reported possible fraud, money laundering and other financial crimes to the appropriate law enforcement agencies.
- Developed policies and procedures regarding financial crime prevention and detection.
- Provided training to staff members on how to detect and prevent financial crime
Regulatory Compliance Specialist
HSBC plc
Channel Islands
01.2014 - 01.2016
- Prepared reports for management on the status of current compliance activities.
- Conducted internal audits of processes and procedures to assess compliance with relevant regulations.
- Investigated customer complaints related to regulatory issues.
- Maintained records of all communications concerning regulatory matters including emails, memos and letters.
- Participated in meetings between senior management and external stakeholders concerning regulatory matters.
Retail Banking Manager
HSBC plc
Guernsey And UK
09.2005 - 01.2014
- Conducted annual performance reviews for assigned personnel.
- Prepared monthly reports summarizing branch activity and performance metrics.
- Resolved customer complaints promptly and efficiently.
- Monitored sales performance of team members against established goals.
- Performed internal audits of retail banking processes.
- Managed the daily operations of the bank's retail business line.
Education
Some College (No Degree) -
Grammar School
GuernseyICA Certificate in Compliance -
International Compliance Association
GlobalSkills
- Data Organization
- Planning
- Effective Multitasking
- Team management
- Organization
- Friendly, positive attitude
- Flexible and adaptable
- Verbal communication
- Computer skills
Affiliations
- Going to the gym.
- Dog Walking.
- Cooking.
- Cocktail Making
Timeline
Financial Crime Investigator
HSBC plc
02.2016 - 01.2018
Financial Crime Admin Manager
HSBC plc
01.2016 - 05.2018
Regulatory Compliance Specialist
HSBC plc
01.2014 - 01.2016
Retail Banking Manager
HSBC plc
09.2005 - 01.2014
Some College (No Degree) -
Grammar School
ICA Certificate in Compliance -
International Compliance Association
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