Louise Ducos
Barcelona
Summary
Results-driven professional with over 7 years of experience in project management, team collaboration, and customer relationship management. I have a strong background in managing international projects, streamlining processes, and enhancing customer satisfaction. I thrive in fast-paced environments and am eager to apply my skills to contribute effectively to impactful projects and deliver results.
Overview
8
8
years of professional experience
Work History
Tour Operations Lead
TOH
Jerusalem
07.2023 - 10.2024
- Coordinated end-to-end client reservations, ensuring timely and accurate bookings, while managing logistics and optimizing customer satisfaction.
- Created marketing materials and social media strategies to boost engagement and optimize client experience.
- Led the website project, improving design, content, and user experience to enhance customer engagement.
Producer - Travel Content & Campaigns
Travelzoo
Barcelona
07.2021 - 05.2023
- Evaluated and compared international hotel and travel offers to maintain high-quality content.
- Developed engaging, data-driven content for Travelzoo offers.
- Collaborated across teams to enhance quality, streamline processes, and meet delivery deadlines.
- Led international projects to implement best practices and improve client satisfaction.
- Managed media campaigns and client relationships to meet performance targets.
Team Lead - Product & Operations
Misterfly
Barcelona
01.2018 - 05.2020
- Led a team of up to six, fostering collaboration, setting KPIs, and driving performance to meet tight deadlines.
- Managed timely product updates, ensuring clear and consistent communication with diverse stakeholders.
- Streamlined workflows and supported platform upgrades to enhance operational efficiency.
- Built strong cross-department relationships to resolve issues, and ensure successful project delivery.
- Analyzed data and optimized package connectivity, leading to improved product offerings and better customer satisfaction.
Student Advisor B2B
EF English Live
Barcelona
01.2017 - 01.2018
- Provide high-quality student support, resolve inquiries, and improve processes to increase engagement, efficiency, and satisfaction.
Education
Bachelor's Degree - Business Tourism & Events
Grand Sud Tourism School
Toulouse, France07-2016
High National Degree - Tourism – Business And Management
Cipecma
La Rochelle, France07-2015
Skills
- Client Relationship Management
- Customer Success
- Project Management
- Detail-oriented and multi-tasking
- Interpersonal Communication Skills
- Operational Efficiency Enhancement
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Hebrew
Beginner
A1
Tools & Technologies
- Salesforce
- Trello
- Google Workspace
- MS Office
- Slack
- Canva
- Wix
- Social Media
- Diverse Project Management & Collaboration Tools
Timeline
Tour Operations Lead
TOH
07.2023 - 10.2024
Producer - Travel Content & Campaigns
Travelzoo
07.2021 - 05.2023
Team Lead - Product & Operations
Misterfly
01.2018 - 05.2020
Student Advisor B2B
EF English Live
01.2017 - 01.2018
Bachelor's Degree - Business Tourism & Events
Grand Sud Tourism School
High National Degree - Tourism – Business And Management
Cipecma
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