LOUBNA WAFIK

• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Efficient management of the team of professionals under my responsibility.

• Trained staff on operating procedures and company services.

• Problem-solving and handling incidents.

• Teamwork to facilitate goal achievement.

• Invoicing, administrative tasks, and accounting related to daily operations.

• Products implementation, stock control, inventories.

• Increased store sales by providing exceptional customer service and product knowledge.
• Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
• Teamwork to facilitate goal achievement.

• Guest information about the hotel's features and available services.
• Providing exceptional guest service during their stay.
• Handling guest requests at the reception and via telephone.
• Tourist advice and recommendation of activities.
• Addressing customer complaints and finding immediate solutions.
• Data registration and reservation management in the internal system.
• Telephone and email support, call filtering.
• Routine administrative tasks and simple accounting.
• Reception of visitors, presenting the best image of the company and providing careful customer service.

• Telephone and email support, call filtering.

• Execution of routine administrative tasks and simple accounting.

• Reception of visitors, presenting the best image of the company and providing attentive customer care.