Loriane ZENNARO
Soller,PM
Summary
Experienced hospitality professional with over 10 years as a Hotel Manager since 2014. Proven track record in team management, customer service, and hotel operations optimization. Demonstrated ability to improve customer satisfaction and financial performance. Additional experience as a Freelance Translator and Content Developer with excellent language skills in French, English, and Spanish, enabling effective communication Developing multilingual content and performance of professional translations for international companies. My ability to communicate effectively across languages and cultures has allowed me to deliver tailored marketing strategies and improve the user experience for diverse audiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freelance Translator & Content Developer
The Connected Shop
11.2023 - 09.2024
- Translated product descriptions, technical specifications, and user manuals from English into both Spanish and French for the company’s online store.
- Developed and localized content for the website, ensuring accuracy and cultural relevance for French- and Spanish-speaking audiences.
- Collaborated with the marketing team to create engaging product content that improved user experience and increased international sales.
- Ensured consistency in brand voice and terminology across all languages.
- Conducted quality control and proofreading of translated content to maintain high linguistic standards.
Hotel Manager
Citric Hotel Port De Sóller
03.2014 - 09.2023
- Oversaw daily hotel operations, including staff management, customer service, budgeting, and facility maintenance.
- Implemented marketing strategies and promotions, leading to a 20% increase in bookings over the last three years.
- Streamlined operational processes, achieving a 15% cost reduction.
- Established high-quality service standards, resulting in consistently improved customer satisfaction ratings.
- Coordinated events and conferences, ensuring complete satisfaction for corporate and social clients.
- Team management, customer service & hotel operations optimization. Demonstrated ability to improve customer satisfaction and financial performance.
Receptionist
Chateau Des Fines Roches 4*
01.2013 - 01.2014
- Managed guest check-ins and check-outs, as well as reservations.
- Handled guest complaints and issues promptly and efficiently.
- Coordinated with other hotel departments (maintenance, housekeeping, kitchen) to ensure seamless service.
- Operated hotel management systems and processed payments.
CRM Intern – EMEA Region
Melia Hotels International
06.2012 - 01.2013
- Supported the CRM team in the management and optimization of customer relationships across the EMEA region.
- Assisted in the implementation of CRM strategies to improve customer engagement and loyalty.
- Analyzed customer data to identify trends and provide actionable insights to enhance personalized marketing campaigns.
- Collaborated with different departments (sales, marketing, and IT) to ensure seamless integration of CRM tools and processes.
- Participated in the development of email marketing campaigns aimed at improving customer retention and increasing brand loyalty.
Education
MBA - International Marketing
ESCE (École Supérieure Du Commerce Extérieur)
Paris La Défense10.2013
Skills
Team Leadership & Management: Over 10 years of experience managing hotel operations and leading cross-functional teams
Customer Service: Extensive experience in delivering exceptional service and resolving customer complaints in hospitality settings
Multilingual Communication: Native French speaker, fluent in English and Spanish, with the ability to effectively communicate across cultures
Content Development: Created and localized website content for international audiences in both French and Spanish
Translation: Professional translation skills, specializing in English to French and Spanish for product descriptions, manuals, and marketing materials
Marketing & Sales: Implemented marketing campaigns and promotions that boosted bookings and increased customer loyalty
Data Analysis: Analyzed customer data to inform targeted marketing strategies and improve customer retention
Problem-Solving: Adept at quickly identifying and resolving operational and customer-related issues
Budgeting & Cost Control: Proven ability to optimize operational costs and manage hotel budgets efficiently
Hotel Management Systems (PMS): Skilled in managing hotel operations through property management systems (PMS)
Email Marketing: Developed and managed email marketing campaigns aimed at increasing customer engagement
Certification
Master in International Business School ESCE, Paris France
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Catalan
Upper intermediate (B2)
Timeline
Freelance Translator & Content Developer
The Connected Shop
11.2023 - 09.2024
Hotel Manager
Citric Hotel Port De Sóller
03.2014 - 09.2023
Receptionist
Chateau Des Fines Roches 4*
01.2013 - 01.2014
CRM Intern – EMEA Region
Melia Hotels International
06.2012 - 01.2013
MBA - International Marketing
ESCE (École Supérieure Du Commerce Extérieur)
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