LORENA S. REYES
Naples
Summary
Professional interpreter with over 4 years of experience helping people communicate in different languages, creating bridges in legal, medical and costumer service m, financial etc..
Moves easily between languages without missing details. Focused on advancing vocabulary, idiomatic, and cultural understanding with up-to-date knowledge.
Providing great costumer service with each client and each time, with experience over the phone and video remote interpreting.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Interpreter
SOSI
Remote
11.2023 - Current
- Performed consecutive interpretation during court hearings and legal proceedings.
- Provided simultaneous oral interpretation services for conferences, meetings, court hearings, seminars and interviews.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Providing great costumer service at all times with each client & judge.
Interpreter
CLI services
Remote
10.2021 - 06.2025
- Facilitated communication between non-English speaking patients and healthcare provider and more.
- Interpreted verbal conversations between individuals with limited English proficiency facilitating understanding between two individuals who don’t speak the same language.
- Interpreter over the phone inbound calls medical and general calls : car insurance companies, medical insurance, financial settings, school meetings and much more.
- Interpreted verbal conversations between individuals with limited English proficiency with knowledge in cultural differences and geographical locations.
- Maintained confidentiality regarding all interpreted information with knowledge in professional standards of ethics.
Bilingual Costumer Service
FEMA
Naples
01.2020 - 10.2024
- Participated in Projects Facilitated communication between non-English speaking patients and healthcare provider and more.
- Created applications for Fema assistance in the LA fires and hurricanes
- Provided bilingual customer service in both English and Spanish to customers via phone, email, and chat.
- Scheduled appointments for customers according to their needs and inspection’s availability.
- Provided customer service by assisting customers with questions or concerns regarding documents needed to batter assist.
Education
Associate of Arts - Linguistics
Full Sail University
Winter Park, FL 08.2022 - 08.2023
High School Diploma -
Golden Gate High School
05.2017
Skills
- Client Confidentiality
- Consecutive & Simultaneous Interpretation
- Ethical Codes Adherence
- Accurate Interpretation
- Sight translation
Languages
Spanish
Beginner
A1
English
Beginner
A1
Italian
Beginner
A1
Portuguese
Elementary
A2
Timeline
Interpreter
SOSI
11.2023 - Current
Associate of Arts - Linguistics
Full Sail University
08.2022 - 08.2023
Interpreter
CLI services
10.2021 - 06.2025
Bilingual Costumer Service
FEMA
01.2020 - 10.2024
High School Diploma -
Golden Gate High School