Lora Velichkova
Madrid
Summary
Passionate and results-driven professional with a track record of transforming businesses. A 20% surge in sales stands as a testament to my strategic prowess. Mastery in nurturing and expanding extensive account portfolios, while achieving an impressive 90% client retention through strategic cross-selling.
I'm dedicated to excellence, ensuring 100% satisfaction as I resolve daily customer queries. My commitment extends to seamless client onboarding, ensuring their unique needs are met from day one. A visionary in the remote work landscape, I've harnessed my skills to produce market research that uncovers the latest trends.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Workmotion
07.2022 - 11.2023
- Increased sales by 20%
- Grew and managed a large portfolio of accounts
- Cross-selling and 90% client retention
- Built strong relationships with clients and anticipated their needs
- Maintained a high average NPS score of 9
- Collected valuable data in over 100 meetings per quarter
- Resolved customer queries on a daily basis with a 100% satisfaction rate
- Managed the onboarding process for clients making sure that their needs were met
- Generated market research to identify trends in the remote work environment.
SDR
Workmotion
03.2022 - 07.2022
- Exceeded quarterly KPI by 45%
- Built relationships with new potential customers daily through inbound and outbound calls
- Trained and mentored teammates for sales strategies
- Leveraged Linked in and Sales Navigator for prospecting and building relationships with leads
- Exceeded Target by 135% in Q2
- Built outbound and inbound email sequences from scratch
- (Open rate for my outbound + inbound sequences was above 40%).
Sales Development Representative
Selectra
09.2020 - 01.2021
- Exceeded daily/monthly KPI requirements by 15%
- Rank #5 of all 75 agents in the UK department
- Top performer in cross-selling of other products Selectra offered.
Account Manager & Business Development
Montefortuna Cigars
12.2019 - 09.2020
- Acquisition of wholesale B2B clients using outbound & inbound processes in the UK and Middle East
- Identified key decision makers, determined customer segmentation and needs, set up discovery calls
- Built and cultivated a healthy pipeline of customers interested in partnering up with the company
- Introduced and analysed strategies to iteratively improve lead generation performance by 30%
- Performed regular check-ins with existing customers to ensure their needs were being met.
Marketing Intern (SEO)
Carto
01.2019
- Managing the development of various marketing collateral pieces while liaising with internal teams (writers, designers etc.)
- Developed strategies on how to acquire new clients in North America
- Added value to the team by presenting innovative ideas, conducting competitive analyses, event planning, newsletter creation and execution.
Education
Bachelor of Fashion Marketing & Communications -
IED University and Westminster University London
Masters in Market Research & Consumer Behavior -
IE University Madrid
Skills
- Leadership
- Problem-solving
- Effective Communication
- Customer Retention
- Account Management
- CRM
- Strategic Thinking
- Critical Thinking
- Teamwork
- Empathy
- Persuasion skills
- Coaching and training
- Relationship building
Languages
- English
- Spanish
- Bulgarian
- French (Basic)
Hobbies and Interests
- Literature on entrepreneurship, investment, personal growth and mindset
- Meditation
- Winter Sports
- Networking
- Self-development
Languages
English
First Language
References
References available upon request.
Timeline
Customer Success Manager
Workmotion
07.2022 - 11.2023
SDR
Workmotion
03.2022 - 07.2022
Sales Development Representative
Selectra
09.2020 - 01.2021
Account Manager & Business Development
Montefortuna Cigars
12.2019 - 09.2020
Marketing Intern (SEO)
Carto
01.2019
Bachelor of Fashion Marketing & Communications -
IED University and Westminster University London
Masters in Market Research & Consumer Behavior -
IE University Madrid
Similar Profiles
Lora VelichkovaLora Velichkova
Customer Success Manager at WorkmotionCustomer Success Manager at Workmotion
Deepak MehtaDeepak Mehta
Senior Software Developer at WorkmotionSenior Software Developer at Workmotion
KARIM IBRAHIMKARIM IBRAHIM
Product Manager at WorkMotionProduct Manager at WorkMotion
Shanshan ChenShanshan Chen
Senior Account Manager at Alibaba.comSenior Account Manager at Alibaba.com
Alejandro ZakzukAlejandro Zakzuk
Medical Intern at Mederi HospitalMedical Intern at Mederi Hospital