Lora Gergova
Summary
Organized and detail-oriented professional with a background in tourism, hospitality, and event management. Proven expertise in administrative support, project coordination, and team collaboration. Skilled in handling complex schedules, managing meetings, and ensuring seamless communication across teams. Proficient in Microsoft Office, with a client-focused approach and a passion for efficiency and excellence.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Drivania Chauffeurs
Sant Cugat del Vallés
07.2022 - Current
- Streamlined administrative processes to enhance client satisfaction
- Coordinated schedules, reports, and client communications for optimal efficiency
- Resolved escalated issues with attention to detail and adaptability
Event Planner
Drivania Chauffeurs
Sant Cugat del Vallés
04.2019 - 05.2020
- Managed event logistics, budgets, and timelines for corporate and private events
- Negotiated vendor contracts and coordinated seamless event setups
Receptionist
W Barcelona
Barcelona
10.2017 - 04.2019
- Organized guest schedules and coordinated internal communications for enhanced service
- Addressed client inquiries, ensuring smooth operations
Guest Relations
W Barcelona
Barcelona
06.2015 - 10.2017
- Anticipated client needs and maintained high standards of service delivery
Education
Master’s - Event Organisation
ESPRI Higher School of Protocol And Events
Barcelona01-2019
Master’s - Hotel Management
CETT UB – University of Barcelona
01-2016
Degree - Tourism
University of Girona
01-2015
Skills
- Client Relationship Management: Extensive experience from initial onboarding to long-term retention
- Project Management: Proven ability to identify key objectives, design personalized strategies, and coordinate resources to optimize platform performance and achieve client goals
- Consulting and Training: Experience in successful onboarding, continuous training, and providing best practice advice to ensure full platform adoption
- Data Analysis and Reporting: Skilled in analyzing client data and generating reports that offer clear insights, enabling strategic decision-making to meet medium- and long-term objectives
- Proactive Problem-Solving: Focused on proactive client lifecycle management, identifying risks, and taking measures to prevent churn and ensure ongoing satisfaction
- Teamwork and Collaboration: Close collaboration with sales, integrations, support, and development teams to ensure exceptional client experience and contribute to overall company success
Languages
- Spanish
- Catalan
- English
- Bulgarian
Timeline
Customer Success Manager
Drivania Chauffeurs
07.2022 - Current
Event Planner
Drivania Chauffeurs
04.2019 - 05.2020
Receptionist
W Barcelona
10.2017 - 04.2019
Guest Relations
W Barcelona
06.2015 - 10.2017
Master’s - Event Organisation
ESPRI Higher School of Protocol And Events
Master’s - Hotel Management
CETT UB – University of Barcelona
Degree - Tourism
University of Girona
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