Lora Angelova Ilcheva
Valencia
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Management Assistant
ARA Gestion De Tripulantes Y Vuelo S.L
02.2022 - Current
- Created and updated records and files to maintain document compliance.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Manage calendar
- Build meetings and visit schedule
Front Desk Receptionist
Hotel Kramer
05.2015 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Shop Manager
St. Dupont boutique
09.2005 - 10.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Trained team members in successful strategies to meet operational and sales targets.
Receptionist Administrator
Air Nostrum Global Services
11.2018 - Actual
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Economics And Administration
Univercity of Economics And Administration
Plovdiv-Bulgaria, Plovdiv09.2005
High School Diploma -
College Iavorov
Plovdiv-Bulgaria, Plovdiv09.2000
Skills
- Business Communications
- User Experience
- Document and File Management
- Organizing and Categorizing Data
- Organize Files
- Administrative Procedures
Additional Information
*SAP
*Excell
*Microsoft Office
*AIMS
*Outlook
*Word
*Power point
Certification
Certificate Cabin Crew -Centro de Estudios Aeronaticos -Madrid
Language School -College of Cambridge -England Certificate Level C1
Languages
Bulgarian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Greek
Upper intermediate (B2)
Timeline
Management Assistant
ARA Gestion De Tripulantes Y Vuelo S.L
02.2022 - Current
Receptionist Administrator
Air Nostrum Global Services
11.2018 - Actual
Front Desk Receptionist
Hotel Kramer
05.2015 - 11.2016
Shop Manager
St. Dupont boutique
09.2005 - 10.2013
Economics And Administration
Univercity of Economics And Administration
High School Diploma -
College Iavorov
Certificate Cabin Crew -Centro de Estudios Aeronaticos -Madrid
Language School -College of Cambridge -England Certificate Level C1
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