Lolita Bizune
Gijón,O
Summary
Detailed Senior Account Manager offering over 10 years experience in event sector and skilled in delivering client-focused solutions and successfully managing multiple events at a time.
Outgoing, hands-on professional bringing valuable relationship building and client retention skills. Possessing key talents in conflict resolution, problem-solving, and customer satisfaction assurance.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
Kenes International
07.2022 - Current
- Manages between 3-4 accounts per year, building long-lasting client relationships by developing deep knowledge of each of clients organizations and of their congress´s missions and by making sure the goals and objectives that were set for each congress are met.
- Boosts client satisfaction by effectively managing and resolving ongoing issues during various event planning stages.
- Provides valuable input during future congress planing discussions, ensuring alignment with customer needs, goals and expectations.
- Coordinates efforts across teams to ensure seamless execution of the processes pre-congress, onsite and post-congress to the satisfaction of both the clients and the congress attendees.
- Leverages industry knowledge to provide expert guidance on pricing, engagement with attendees and community, event technology and logistic solutions
- Regularly updates congress budgets and creates client reports based upon current sponsorship pipeline status, anticipated registration numbers and current expense status, ensuring the profitability of the event
- Educates clients on new products or services to increase congress participant engagement and satisfaction with their event.
Business Development, Spain and Portugal
Kenes International
02.2019 - 07.2022
- Overseen and managed all aspects of BID proposal submission, working on 15 to 20 new leads and Bidding processes per year
- Worked with Local Committees, Convention Bureaus and other partners in creating strategy for bidding and lobbying
- Prepared Destination Presentation and assisted local ambassadors during presentations
- Created Congress budgets and agreements
- Managed Bid Submission deadline, and coordinate teams work to ensure meeting of said deadline
- Participated in various industry tradeshows (f.e. IMEX, IBTM), meeting with the clients and presenting the company to new leads
Project Manager
COW Events
06.2015 - 05.2018
- Managed MICE events from 150 to 5000 pax
- Developed and initiated projects, managed costs and monitored performance.
- Created event timelines and met project deadlines
- Worked with clients in identifying best possible solutions for the needs of their events
- Assisted clients with venue/ hotel/ destination selection
- Maintained relationships with vendors to lower costs and diversify capabilities.
Project Manager
AIM Group, Spain
10.2012 - 05.2015
- Started as a Junior Project Manager in the Accommodation and Procurement department. In this role managed hotel room blocks, rooming lists, created accommodation booking forms in the CRM system. Created and managed transfer lists, made and coordinated group dinner reservations.
- Starting April 2013 was promoted to Project Manager position for DMC services.
- Managed events providing DMC services for groups between 50 and 1000 pax
Education
No Degree - Chinese Language And Culture Short Program
Tianjin University of Technology: Language School
Tianjin, China12.2010
Bachelor of Arts - Asian Studies
University of Latvia
Riga, Latvia07.2010
Skills
- Team Management
- Problem solving
- Relationship building
- Decision making
- Client retention
- Budgeting Master
- Project management
- Conflict resolution
Languages
Latvian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Senior Account Manager
Kenes International
07.2022 - Current
Business Development, Spain and Portugal
Kenes International
02.2019 - 07.2022
Project Manager
COW Events
06.2015 - 05.2018
Project Manager
AIM Group, Spain
10.2012 - 05.2015
No Degree - Chinese Language And Culture Short Program
Tianjin University of Technology: Language School
Bachelor of Arts - Asian Studies
University of Latvia
Similar Profiles
VIKTORIYA PETROVAVIKTORIYA PETROVA
Marketing and Social Media Coordinator at Kenes GroupMarketing and Social Media Coordinator at Kenes Group
Andrew HalttunenAndrew Halttunen
RN at International SOS (formally Acuity International)RN at International SOS (formally Acuity International)
Isabel LloydstillIsabel Lloydstill
Volunteer at International Dance Academy & International BalletVolunteer at International Dance Academy & International Ballet