Lois Harrison
Malaga
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant/ Secretary position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Agent
CPM
03.2023 - 05.2023
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Personal Assistant
Twisted Strategic
12.2020 - 08.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
Claims Handler
Admiral
08.2019 - 02.2020
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed reports, records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Waitress
Los Reyes
09.2017 - 08.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
06.2017
- 10 GCSEs A*-C, Caerleon Comprehensive 2012 - 2017.
- Centre Forward for Gwent Hockey Team, 2015 to 2017
Skills
- Time Management
- Budgeting
- Critical Thinking
- Communication Skills
- Attention to Detail
- Customer Service
- Organizing and Preparing Meetings
- Strong Problem Solver
- Meeting Planning
- Microsoft Applications
Cooking, Walking, Art and Music
I love cooking as I find it's a wonderful way to enable myself to unwind and get creative. I often find that spending time in the kitchen can ease my stress, and enhance mindfulness. The same reasoning applies to my passion of art, music and walking as I find great pleasure in taking time to myself and focusing on my presence, awareness, responsibility and happiness.
Timeline
Agent - CPM
03.2023 - 05.2023
Personal Assistant - Twisted Strategic
12.2020 - 08.2021
Claims Handler - Admiral
08.2019 - 02.2020
Waitress - Los Reyes
09.2017 - 08.2019
Caerleon Comprehensive School - High School Diploma,
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