Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lois jones

Blaenau Ffestiniog

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Perceptive teaching assistant in special educational needs with experience in implementing valuable curriculums for special education needs. Excellent communication and organisation skills and uses innovative methods to teach subjects. Committed to motivating, encouraging and maximising full potential to achieve successful results. Patient professional with vast experience in special education. Highly trained with deaf and hard of hearing, physical and health impairments and disabled individuals. Seeking to grow and stabilise career in serving mentally and physically challenged students.

Overview

4
4
years of professional experience

Work History

Teaching Assistant in Special Educational Needs

Cyngor gwynedd
01.2024 - Current
  • Taught small groups of 8 to 10 special educational needs students to provide extra attention and support to those in need.
  • Quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
  • Effectively managed class behaviour through positive reinforcement and explicit instruction.
  • Collaborated with parents and students to develop individualised learning development plans, creating based on student's needs and abilities.
  • Closely monitored student progress to assess areas for development and extra support required.
  • Helped students progress their learning development in core subjects, including maths and English through 1-to-1 mentoring.
  • Skilfully planned innovative and creative lessons, designed to develop skills and learning for children requiring special education.
  • Applied phonics-based strategies to support students with dyslexia in improving their reading skills.
  • Coordinated with external agencies to secure additional resources and support for SEN students.
  • Provided 1:1 and group support for class activities and outdoor recreation.
  • Provided one-to-one support to students with physical disabilities, aiding their mobility around school.
  • I am currently doing a learn through work based apprentenship. A level 2 in early years education.

Kids Club and Activities Team Member

TUI
04.2025 - 10.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Delivered fun, engaging, and age-appropriate activities for children aged 3–17 years in a busy holiday resort.
  • Planned and led daily programs including arts & crafts, themed games, sports, treasure hunts, and evening entertainment like mini discos and talent shows.
  • Created a warm, inclusive environment where children could make friends, build confidence, and enjoy their holiday experience.
  • Ensured the safety and well-being of all children, strictly following child safeguarding and health & safety procedures.
  • Communicated clearly and professionally with parents, addressing any concerns and providing updates on their child’s participation and behavior.
  • Adapted to the needs of children from different cultural and language backgrounds, promoting inclusivity and fun.
  • Worked closely with a multicultural team to support resort-wide entertainment and guest service initiatives.
  • Handled unexpected situations calmly and professionally, including upset children, medical needs, and changing group dynamics.
  • Maintained a clean, organized, and stimulating environment within the Kids Club and activity areas.
  • Brought energy, creativity, and enthusiasm to every shift, contributing to high levels of guest satisfaction and positive holiday experiences.

Front of House Team Member

plas weunydd
08.2023 - 01.2024
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
  • Operated POS systems effectively, accurately processing numerous customer bill payments.
  • Managed customer-related issues following company policies and procedures.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

F&B Assistant

zip world
08.2021 - 08.2023
  • .
  • Immersed guests in high quality dining experience.
  • Recognised guest dissatisfaction and dealt with complaints tactfully to ensure speedy resolution.
  • Welcomed guests and served extensive range of food and beverages from various menus.
  • Promptly addressed customer issues or escalated guest concerns to F&B Supervisor.
  • Maintained high level of cleanliness by regularly clearing down used crockery, glassware, tables, food stations and counters.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

NVQ Level 2 - beauty therapy

coleg menai
09.2022

GCSEs - maths english welsh drama music science religion

ysgol y moelwyn
09.2017

Skills

  • Customer experience
  • Complaint handling
  • Food Safety and Hygiene
  • Time management
  • Fine dining experience
  • High-volume dining
  • Table check-ins
  • Table service
  • FOH procedures
  • Extensive hospitality background
  • Barista experience
  • Educational support
  • Group and individual instruction
  • Conflict resolution
  • Behaviour management
  • Adaptable
  • Motivational techniques
  • Effective communication
  • Health and safety regulation
  • Creativity in teaching
  • Education policy understanding
  • Behaviour modelling
  • Bilingual education

Languages

English
Welsh

Timeline

Kids Club and Activities Team Member

TUI
04.2025 - 10.2025

Teaching Assistant in Special Educational Needs

Cyngor gwynedd
01.2024 - Current

Front of House Team Member

plas weunydd
08.2023 - 01.2024

F&B Assistant

zip world
08.2021 - 08.2023

GCSEs - maths english welsh drama music science religion

ysgol y moelwyn

NVQ Level 2 - beauty therapy

coleg menai
Lois jones