Lizeth Sofia Muñoz Fajardo
Bogota
Summary
Dedicated Customer Service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Workforce Real Time Analyst
Teleperformance
Bogota
12.2022 - 04.2023
- Monitored real-time labor performance metrics and identified areas for improvement.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Conducted research on industry best practices in workforce planning techniques.
- Maintained records of employee absences, tardiness, and other time-related issues.
Customer Service Representative
Foundever
Bogota
05.2023 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Technologist - Administrative
Sena
Procesos Productivos01-2020
High School Diploma -
Fernando Mazuera Villegas
Colombia12-2017
University - Industrial Engineering
Uniminuto
ColombiaSkills
- Customer satisfaction measurement
- Product Knowledge
- Data Collection
- Leadership
- Planning
- Problem-solving abilities
- Team Development
- Microsoft Office
- Analytical Thinking
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Foundever
05.2023 - 05.2024
Workforce Real Time Analyst
Teleperformance
12.2022 - 04.2023
Technologist - Administrative
Sena
High School Diploma -
Fernando Mazuera Villegas
University - Industrial Engineering
Uniminuto
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