Lizeth Ramírez
Valencia
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I have good interpersonal skills, teamwork, and compliance of various proposed accomplishments. In addition, I have a great willingness for learning and knowledge, which allows me to adapt easily to different types of work.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Agent
Teleperformance
Bogotá, Colombia
09.2016 - 05.2019
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Contributed to company growth by upselling products and services when appropriate, increasing sales revenue.
- Played an instrumental role in reducing average handle time by refining problem-solving techniques and utilizing all available resources effectively.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
Customer service
Teleperformance
Bogotá D.C. Colombia
09.2016 - 04.2019
- CSR in charge of providing solutions and advice to different problems in the areas, through the following means; calls, chat, and email. In addition to keeping records and reports of incidents presented by users.
Education
High School Degree - undefined
Prado Veraniego School I.E.D
01.2015
Management of Microsoft Office tools: EXCEL
SENA (El Servicio Nacional de Aprendizaje)
01.2018
Skills
- Active listening and writings skills
- Bilingual Customer Support
- Time Management
- Problem solving
- Technical knowledge
LANGUAGES
Spanish - Native
English - Intermediate
Timeline
Bilingual Customer Service Agent
Teleperformance
09.2016 - 05.2019
Customer service
Teleperformance
09.2016 - 04.2019
High School Degree - undefined
Prado Veraniego School I.E.D
Management of Microsoft Office tools: EXCEL
SENA (El Servicio Nacional de Aprendizaje)