Liv Roman

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanour.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Organized large nightclub events with DJs, including Black Coffee.

• Planning all aspects of the camp together with the team
• Delivered all health and safety briefing information to sailing groups to optimise their experience
• Oversaw maintenance and housekeeping of sailing equipment to ensure consistently efficient operation
• Provided an enjoyable and safe training experience for these groups of all sailing abilities
• Supported young people with emotional well being, practical camp duties and routines such as breakfast, lunch and bedtimes

• Worked 20 hours a week along side GCSE studies in La Leña restaurant run by Michelin star chef Dani Garcia
• Meeting and greeting guests in Spanish, English and Swedish to provide a high level of customer experience
• Responsible for server and front counter areas, managing supplies and ensuring tidy Front of House areas
• Ushered guests to tables within 5 minutes to minimise wait times and reduce service delays
• Co-ordinated reservations for large parties using Cover Manager
• Responded to customer requests and resolved issues to maintain high levels of customer satisfaction
• Presented and settled the customer bills

• Guaranteed high levels of customer satisfaction through product knowledge and attentive service
• Monitored display stock levels, replenishing for consistently well-stocked sales floor
• Assisted customers with product selection and sales, recommending items to increase transaction value

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• Assisted associates and directors with research on technology companies
• Final product was a 14 page power point presentation, on technology companies including Facebook and Amazon