Lisandra Dominguez
Summary
Compassionate and adaptable Medical Assistant with extensive phlebotomy expertise at Florida Cancer Specialists. Proven ability to enhance patient experiences through effective communication and professionalism. Successfully minimized patient anxiety during procedures while maintaining strict adherence to infection control protocols. Bilingual in Spanish and English, fostering strong relationships and trust with diverse patient populations.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Florida Cancer Specialists
06.2018 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Phlebotomist
Oak Hill Hospital
02.2016 - 06.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Phlebotomist Technician
West Kendall Baptist Hospital
01.2013 - 01.2015
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
Phlebotomist Technician
Hialeah Hospital
02.2011 - 03.2013
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
Education
High School Diploma -
American Academy
Yechanlaz Vocational Institute
Miami , Phlebotomy TechnicianSkills
- Phlebotomy
- Reliable team player
- Compassionate
- Phlebotomy techniques
- Professionalism and ethics
- Fluent in Spanish and English
- Adaptable
Timeline
Medical Assistant
Florida Cancer Specialists
06.2018 - 03.2023
Phlebotomist
Oak Hill Hospital
02.2016 - 06.2018
Phlebotomist Technician
West Kendall Baptist Hospital
01.2013 - 01.2015
Phlebotomist Technician
Hialeah Hospital
02.2011 - 03.2013
High School Diploma -
American Academy
Yechanlaz Vocational Institute
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