Linda Junghanß
Barcelona
Summary
Motivated operations and enablement specialist with extensive experience in workflow optimization, team leadership, and enablement training. Proven success in planning, coordinating, and delivering onboarding programs and professional development initiatives across sales, customer service, and customer success teams. Fluent in German and English, with intermediate Spanish skills.
Overview
19
19
years of professional experience
Work History
Head of Barcelona Office & International Sales Manager
DaoPay
01.2023 - Current
- Lead operations for the Barcelona office of an international payment service provider
- Manage global sales efforts and build strategic partnerships
- Coordinate cross-functional projects and represent the company at international conferences
Senior GTM Enablement Manager
Urban Sports Club
01.2022 - 12.2022
- Responsible for onboarding new employees in the B2B department
- Designed and facilitated sales and development training sessions
- Built a knowledge platform to document internal processes and guidelines
Team Manager DACH and EU/COM Market
Pierce Group
01.2019 - 12.2021
- Managed a team of 9-12 people, overseeing workload planning and team performance
- Conducted applicant interviews and handled legal and litigation cases
- Developed and implemented improved customer service processes
Education Specialist
Pierce Group
01.2018 - 12.2021
- Managed onboarding and training for new customer service staff
- Played a key role in launching a new company location and building a new team
Project Manager
Pierce Group
01.2018 - 12.2018
- Led project initiatives and supported process improvements
Customer Relations (formerly Inside Sales)
Pierce Group
01.2016 - 12.2017
- Supported backend operations and process coordination for the sales department
- Acted as liaison between internal teams to streamline communication and improve workflows
- Analyzed recurring customer inquiries to optimize system handling and reduce manual workload
Key Account Manager
Universum Global AB
01.2016 - 12.2016
- Advised CEOs, HR, and marketing leaders on employer branding strategies
- Sold employer branding solutions tailored to client needs
Overseas Representative (Destination Management)
Thomas Cook
01.2011 - 12.2015
- Managed guest relations and complaints in Mallorca, Gran Canaria, Kos, and Tenerife
- Sold excursions and coordinated crisis support and special requests
Travel Agent
Fröhlich Reisen, Loschwitz Arkaden, Hellas Reisen
01.2006 - 12.2011
- Consulted and organized private and business travel arrangements
Education
Certificate in High-Performance Collaboration - Leadership, Teamwork, and Negotiation
Northwestern University
01.2018
Diploma in Tourism -
Vocational Business School and Hellas Reisen
01.2009
Skills
- Workflow Optimization
- Team Leadership & Coaching
- Onboarding & Training
- Customer Service Management
- Knowledge Management Platforms
- International Work Environments
- International Sales & Market Expansion
- Project Coordination
Languages
German: native, English: fluent, Spanish: intermediate, Swedish: basic
Hobbies and Interests
- Passionate about nature, sustainability, and animal rights.
- Regularly participate in beach and ocean clean-ups.
- Enthusiastic about yoga, hiking, stand-up paddle boarding, scuba diving, and travel.
Personal Information
- Date of Birth: 01/19/89
- Nationality: German
- Driving License: Since 2007
Timeline
Head of Barcelona Office & International Sales Manager
DaoPay
01.2023 - Current
Senior GTM Enablement Manager
Urban Sports Club
01.2022 - 12.2022
Team Manager DACH and EU/COM Market
Pierce Group
01.2019 - 12.2021
Education Specialist
Pierce Group
01.2018 - 12.2021
Project Manager
Pierce Group
01.2018 - 12.2018
Customer Relations (formerly Inside Sales)
Pierce Group
01.2016 - 12.2017
Key Account Manager
Universum Global AB
01.2016 - 12.2016
Overseas Representative (Destination Management)
Thomas Cook
01.2011 - 12.2015
Travel Agent
Fröhlich Reisen, Loschwitz Arkaden, Hellas Reisen
01.2006 - 12.2011
Certificate in High-Performance Collaboration - Leadership, Teamwork, and Negotiation
Northwestern University
Diploma in Tourism -
Vocational Business School and Hellas Reisen
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