Liliana Dinora Meneses Gómez
Boadilla del Monte
Summary
Dynamic Global L&D Director with over a decade of leadership in designing and implementing cutting-edge learning solutions across diverse cultural settings, significantly reducing skills gaps and costs while enhancing learning experiences in multinational corporations. Adept at blending cutting-edge technology with pedagogical principles to create effective learning experiences (LMS, LXP, CMS and now introducing AI Tech Academies for L&D).
Overview
17
17
years of professional experience
Work History
Global L&D Director
Santander Headquarters
Madrid
01.2019 - Current
- Established the Learning & Development strategy for the first global learning ecosystem (Dojo), focusing on reducing duplication of learning solutions and getting the best out of selected technology (LXP) for an advanced learning experience and pull learning approach.
- Reduced the skills gaps of employees in line with Santander's competency-based framework by building synergies between the Talent Team, People Analytics and local needs assessment of geographies to identify critical skills priorities, designing and developing relevant and effective learning solutions in 4 languages (English, Spanish, Portuguese and Polish).
- Created a common criteria framework for institutional badge certifications by implementing the Digital Badge system.
- In one year, the company issued 10,241 badges
- Digital badge is the most accreditable evidence for upkilling and rekilling people in a company
- Created and led cross-cultural teams in Spain and México to design, create, and produce innovative Learning Solutions.
- Brought new skills and roles to elevate L&D team members' role
- Created synergies between 10 L&D local departments to define, design and produce solutions using the same methodology, same OKRs and best practices between countries.
- Achieved a content translation cost decrease of 200K euros by successfully implementing machine translation with an accuracy rate of 95%.
Chief Learning Officer
Santander México
México city
01.2013 - 01.2019
- Pioneered a highly effective pull learning approach for Santander group's L&D strategy with the establishment of Academia mx.
- Academia MX implemented a skill-based approach and promoted the democratization of learning, fostering a lifelong learning mindset among professionals.
- Led learning and development strategy for 25K employees across all business units nationally.
- Implemented first LXP in group, resulting in cost savings of 30% and a substantial increase of 75% in user engagement, and generating new skills and roles for L&D like Digital Marketing and Learning Analytics.
- Academia mx was my reference to be transferred to Santander Headquarters to create the Dojo Digital Ecosystem.
Learning & Development Deputy Director
Santander México
México city
01.2007 - 01.2013
- Transformed the L&D team from order takers to learning performance consultants by implementing consultative performance approach; achieved client satisfaction with top-notch training delivered through diverse modalities (eLearning, Virtual, Face Led and Blended).
- Implemented first Virtual Classroom tool (Saba Centra) utilized by global L&D team within a year.
- Led implementation of global LMS (Saba) as local owner, collaborating with IT team members. It took one year to complete the integration due to technical restrictions, México was the first country to go live.
Education
Global HR Leadership Program -
IE University and NYRODE University
05.2024
Leading Organizational Change -
Wharton School
12.2013
Bachelor’s degree in communications -
Instituto Tecnológico y de Estudios Superiores de Monterrey
06.1997
Skills
- Leadership and Management Skills
- Strategic Thinking
- Knowledge of Learning Theories and Educational Technologies
- Analytical and Problem-Solving Skills
- Change Management
- Budgeting and Financial Acumen
- Collaboration and Networking
- Adaptability and Innovation
Affiliations
- Mentor of Santander Women Network for young women across Santander geographies
- Gartner Research and Advisory
- IVentiv Learning group
- Teacher at Sagardoy Business School for Talento y Aprendizaje executive program
- Former professor at La Salle University in Spain, teaching the Learning Analytics subject
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Global L&D Director
Santander Headquarters
01.2019 - Current
Chief Learning Officer
Santander México
01.2013 - 01.2019
Learning & Development Deputy Director
Santander México
01.2007 - 01.2013
Global HR Leadership Program -
IE University and NYRODE University
Leading Organizational Change -
Wharton School
Bachelor’s degree in communications -
Instituto Tecnológico y de Estudios Superiores de Monterrey
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