Microsoft Excel
Liliana Costa
HO Travel&Expenses
Lisbon,
Summary
Disciplined, resourceful and enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the business environment and objectives. Motivated to learn, grow and excel.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Head Of Travel&Expenses France
Airbus
12.2022 - Current
- Developed strong organizational and communication skills to manage cross-functional stakeholders across finance, HR, and business operations.
- Built and maintained effective working relationships to support compliance and foster a culture of accountability.
- Demonstrated initiative and creativity in streamlining travel and expense processes while ensuring alignment with corporate financial objectives.
- Leveraged analytical and problem-solving skills to design efficient solutions for complex T&E challenges.
- Organized and oversaw the transfer, rollout, and continuous improvement of new T&E systems and policies.
- Adapted quickly to evolving business needs and regulatory requirements, implementing scalable solutions.
- Effectively managed time and priorities to meet deadlines without compromising quality or compliance.
- Supported day-to-day operational excellence, ensuring accuracy, productivity, and alignment with finance goals.
- Collaborated with teams to provide guidance, support, and training on best practices in travel and expense management.
- Set performance standards for team members, provided constructive feedback, and encouraged skills development.
- Recruited, coached, and mentored employees to build a high-performing, engaged T&E team.
- Thrived in fast-paced environments, balancing operational demands with long-term strategic projects.
- Used data insights and analytics to inform financial decisions, reduce costs, and identify process improvements.
Travel&Expenses Senior Auditor
Airbus
06.2022 - 12.2022
- Reviewed employee expense claim reports for accuracy, completeness, and proper documentation, safeguarding financial controls, and compliance with policy.
- Onboarded and trained new employees, building capability, and embedding compliance standards across the T&E process.
- Designed and implemented performance improvement strategies, establishing measurable goals that promoted efficiency and financial control.
- Developed clear and effective team communications, preparing structured information and documentation for internal and external meetings.
- Utilized spreadsheets and reporting tools to track, analyze, and present financial and operational data, supporting daily, weekly, and monthly reporting cycles.
- Applied critical thinking and professional judgment to audit findings, breaking down issues, evaluating potential solutions, and advising on corrective actions.
- Performed core audit and finance-related tasks in SAP, including postings, circuits approval, month-end closures, and monitoring of payment KPIs.
- Ensured accuracy and timeliness in daily duties, maintaining compliance with internal controls and external regulations.
- Assisted employees by responding to inquiries on T&E processes, policies, and compliance requirements, fostering understanding and adherence.
Travel&Expenses Auditor
Airbus
02.2022 - 06.2022
- Supported the transition of T&E activities for the French market to Airbus GBS, ensuring business continuity and compliance with corporate financial frameworks.
- Reviewed employee expense claim reports for accuracy, completeness, and proper documentation, safeguarding financial controls and compliance with policy.
- Followed established audit and control processes to meet internal standards and external regulatory requirements.
- Utilized spreadsheets and reporting tools to track, analyze, and interpret data, producing actionable insights for finance and management teams.
- Maintained and updated Standard Operating Procedures (SOPs), ensuring clarity, accuracy, and alignment with evolving policies and business requirements.
- Actively contributed to continuous improvement by generating ideas, identifying inefficiencies, and engaging in problem-solving activities to enhance team effectiveness.
- Conducted research and gathered data from multiple sources, presenting findings to stakeholders to support decision-making and strengthen audit outcomes.
Demand Capture Senior Specialist
Nestlé Business Services
10.2019 - 02.2022
- Participation in the transition of the French market to NBS.
- Order Capturing
- Leader of ESKER implementation for French Market
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
Demand Capture Specialist
Nestlé Business Services
10.2018 - 10.2019
- Actively participated in the transition of the French market to NBS, ensuring smooth integration of demand capture activities into global processes.
- Oversaw accurate and timely order capturing, safeguarding financial integrity and customer satisfaction across the O2C cycle.
- Served as project leader for the implementation of ESKER in the French market, driving automation, efficiency, and improved compliance within demand management.
- Consistently exceeded performance goals through effective task prioritization, strong attention to detail, and a results-driven work ethic.
- Designed and maintained Excel-based reporting tools to track daily, weekly, and monthly performance, providing transparency and actionable insights to stakeholders.
- Supported continuous improvement initiatives by contributing suggestions, identifying inefficiencies, and engaging in problem-solving activities to optimize team performance.
- Conducted research and consolidated data from multiple sources, presenting clear analyses to support decision-making and process optimization.
- Led cross-functional projects and analyzed operational data to identify opportunities for improvement across the full E2E demand capture and O2C process.
Banker
Millennium BCP
01.2018 - 07.2018
- Assisted customers in setting up or closing accounts, completing loan applications, and subscribing to new financial products and services, ensuring a seamless client experience.
- Conducted precise, high-volume money counts using both manual and machine-driven methods, maintaining accuracy and trust in daily financial operations.
- Promoted banking products and services tailored to customer needs, consistently achieving sales and business development targets.
- Delivered financial guidance and solutions to clients, fostering long-term relationships built on trust, reliability, and service excellence.
- Ensured adherence to banking compliance, internal controls, and regulatory requirements in all transactions and customer interactions.
- Supported branch efficiency by managing day-to-day operational tasks with attention to detail and commitment to service quality.
Sales Assistant
Vodafone
10.2015 - 01.2018
- Applied a consultative sales approach to understand customer needs, recommending relevant telecom products and services that aligned with both financial and technical requirements.
- Acted as a reliable backup across sales, support, and service functions, ensuring continuity of operations and consistent customer satisfaction.
- Trained new employees on customer service best practices, money handling procedures, and organizational strategies to maintain high service standards.
- Managed financial transactions with accuracy, ensuring proper cash handling and compliance with company policies.
- Oversaw complaint management, addressing issues promptly and professionally to maintain customer loyalty and trust.
- Contributed to sales growth by actively promoting telecom offerings, meeting individual and team targets.
- Supported branch efficiency by balancing customer-facing activities with administrative and financial tasks.
Education
Postgraduation Studies - Museology
Faculdade De Ciências Sociais E Humanas, UNL
Lisbon 09.2014 - 2015.07
Major Degree - Archaeology
Faculdade De Ciências Sociais E Humanas, UNL
Lisbon 09.2011 - 2014.09
Management of Informatic Equipment Technician - Informatics
Escola E B 2,3/Sec De Ribeira De Pena
Ribeira De Pena, Vila Real 09.2008 - 2011.06
Skills
Critical Thinking & Problem Solving
Attention to Detail
Process optimization & continuous improvement
Communication
Teamwork
Data analytics for decision-making
Regulatory compliance & risk control
Team leadership and people development
Software
SAP
ESKER
NEO
Timeline
Head Of Travel&Expenses France
Airbus
12.2022 - Current
Travel&Expenses Senior Auditor
Airbus
06.2022 - 12.2022
Travel&Expenses Auditor
Airbus
02.2022 - 06.2022
Demand Capture Senior Specialist
Nestlé Business Services
10.2019 - 02.2022
Demand Capture Specialist
Nestlé Business Services
10.2018 - 10.2019
Banker
Millennium BCP
01.2018 - 07.2018
Sales Assistant
Vodafone
10.2015 - 01.2018
Postgraduation Studies - Museology
Faculdade De Ciências Sociais E Humanas, UNL
09.2014 - 2015.07
Major Degree - Archaeology
Faculdade De Ciências Sociais E Humanas, UNL
09.2011 - 2014.09
Management of Informatic Equipment Technician - Informatics
Escola E B 2,3/Sec De Ribeira De Pena
09.2008 - 2011.06
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