Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
LIDIA MONTORO ORTA

LIDIA MONTORO ORTA

Sitges

Summary

Talented international leader with distinguished experience in tourism industry. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Smoothly equip employees to independently handle daily functions; day-to-day problem-solving whilst promoting empowering work culture and company success. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration following market trends and revenue opportunities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

International Sales Manager

Eurostars Sitges 5* Sitges
10.2022 - Current
  • Negotiated with big companies to achieve advantageous deals for company.
  • Represented company at international trade shows, conferences, and industry events, promoting brand and generating leads.
  • Motivated salesforce to achieve sales goals through incentives and rewards.
  • Documented transactions and managed high-value accounts.
  • Collaborated with Regional Sales Managers to make strategic sales decisions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.

Achievements:

  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Improved sales techniques and made sales pitches to [Number] potential clients per quarter
  • Hired, trained and managed salesforce of [Number]
  • Retained [Number]% of clients and brought in [Number] new clients resulting in increased revenue and improved customer satisfaction scores

Key Account Manager

Circuit de Barcelona Cataluña
09.2013 - 10.2022
  • Developing national and international Agencies (what type of agencies?) sales strategy and action plan to promote the
    product “Circuit of Barcelona-Cataluña” and all its activities (GPF1 Spain; MotoGP Spain; World Superbikes; RallyX; etc.)
  • Built and maintained strong client relationships to drive business growth across Scandinavia, Benelux, France, UK
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Discussed sales strategies and promotional plans with VP of Sales on regular basis.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

Owner /Sales Director, Business Development

Ivori Serveis (Hostesses and Translators Agency)
12.2011 - 10.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Represented company and promoted products at conferences and industry events.

Achievements:

  • Negotiated and closed long-term agreements with new clients in assigned territory (Desigual; Alter ego; Mediasports Mkt for
    Grupo Santander; Telefonica Movistar Cataluña; Shell Spain; Creventic, etc.)
  • Founded and managed [Type] business, growing revenue to €[Amount] in first year.

Senior Travel Agent

SPORTS & GO! Travel Agency and Sports Events
10.2011 - 10.2012
  • Developing sports programs
  • Monitoring of prices, availabilities, bookings and negotiating with both tourism and events providers
  • Managing media and sales for Formula 1
  • Managing bookings for International Sports Championships, 1st Division soccer teams such as AC Milan, Viktoria Plzen, etc.
  • Promoting products at International Fairs and in countries such as Mexico, England, Switzerland, Holland, Germany.

Achievements:

  • Member of commercial team of Valencia Street Circuit.

Head, Operations Management

BMC Global
03.2011 - 10.2011
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Facilitated and logged store opening, closing, and shift changes.

Travel Agent

S.A. RACC
01.2004 - 01.2010
  • Managing Travel Motorsport & MICE
    department and supporting Barça Department
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Updated and maintained customer databases to increase customer retention.
  • Conducted market research to investigate potential new travel destinations.

Education

MBA -

Intensive Course On Executive English Advanced 2
Barcelona
01.2013

Degree in Tourist Businesses And Activities - Tourist

DEAT Escola Superior ESERP
Spain
01.1997

Skills

  • Microsoft Office (Windows XP / Vista)
  • Google tools (Drive, Meet, Presentations, etc)
  • Strategies and Sales Cycle Management
  • Business Analytics
  • Promotional and Networking Events
  • Market Development and Lead Identification
  • Team Mentoring
  • European markets

Certification

2013 Intensive course on Executive English - WHAT WAS THE NAME OF THE COURSE?

DATE? Dutch: Official elemental level studied in the Official Language School of Drassanes,

IF YOU didnt get certificates for this langueges i wouldnt add that info ;)

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Dutch
Elementary (A2)

Timeline

International Sales Manager

Eurostars Sitges 5* Sitges
10.2022 - Current

Key Account Manager

Circuit de Barcelona Cataluña
09.2013 - 10.2022

Owner /Sales Director, Business Development

Ivori Serveis (Hostesses and Translators Agency)
12.2011 - 10.2022

Senior Travel Agent

SPORTS & GO! Travel Agency and Sports Events
10.2011 - 10.2012

Head, Operations Management

BMC Global
03.2011 - 10.2011

Travel Agent

S.A. RACC
01.2004 - 01.2010

MBA -

Intensive Course On Executive English Advanced 2

Degree in Tourist Businesses And Activities - Tourist

DEAT Escola Superior ESERP
LIDIA MONTORO ORTA